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Rob Holcombe is listed as I am an absolute believer in the desperate need for amazing and delightful customer experiences fueled by fantastic customer facing teams. Our teams create world class experiences for our customers. at Lawn Pride, based in Mount Holly, North Carolina, United States. AeroLeads shows a work email signal at sunrun.com and a matched LinkedIn profile for Rob Holcombe.
Rob Holcombe previously worked as Local Business Owner at Lawn Pride and Head of Retention and Escalation at Byld Better. Rob Holcombe holds Bachelor Of Arts (Ba), Communication, General from Westminster College.
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AeroLeads found 1 current-domain work email signal for Rob Holcombe. Compare company email patterns before reaching out.
I am passionate about creating a smooth customer experience. In my experience, that comes from creating fantastic relationships with those who will be working directly with your customers. Creating and maintaining an environment that customer facing professionals can thrive in is an ongoing goal. I strive to help these employees to not only like what they do, but to LOVE coming into an office to do it.Over the past 13-14 years I have worked in many different customer facing fields. I have been involved with marketing, sales, customer support, customer success, and retention efforts. I enjoy developing delightful customer interactions and coaching others to do the same.I am an energetic and interactive leader who is always glad to get involved on any level. I believe that creating an environment where all individuals feel they can succeed will ultimately lead to incredible service and relationships that will last.Please send me an invitation to connect to start a conversation about how I can help your organization
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Charlotte, North Carolina, United States
Lawn Pride™ is a full-service weed and fertilization company. Our proven systems allow us to deliver industry-leading lawn treatments that focus on enhancing overall lawn health and quality for commercial and residential clients. Lawn Pride has built a reputation of always exceeding customer expectations.
Charlotte, North Carolina, United States
As Head of Retention and Escalations, I will be building a department to retain sales and customers as we continue to Byld Better relationships with our customer base and deliver a world class customer experience.
Charlotte, North Carolina, United States
-Created a department from scratch which included 3 teams: Customer Success, Customer Support, Service Dispatch-Created reports and tracking systems via Google Sheets to manage all post-install accounts in the absence of any CRMCreated KPI’s in order to track performance and bonus structures across all 3 departments based on unique analytics-Increased the number of completed projects in Q1 2023 by more than 10x-Managed and coached an office growing from a team of 1 to a team of 20 with 4 managers as direct reports -Completely reworked customer pipelines in order to create a smooth post-install experience-Increased the company's Google rating (4.6, 928 reviews) and BBB rating (4.64, 303 reviews) despite a volatile customer base -Created monthly reports to present to C-Level leadership to further efficiency and productivity goals
Arizona, United States
As a Solar Sales Manager, I have been hands-on managing my book of business as well as collaborating with others on residential solar projects.
Charleston, South Carolina Area
-Take an already successful customer support team of 30+ agents to the next level of care by teaching soft skills such as empathy, emotional intelligence, and high-level communication to complement technical knowledge-Implement team-building exercises to increase comradery between multiple teams in the support department-Improve interdepartmental communication in order to provide better fixes faster for customers-Transform a strictly technical support team into a fun and engaging environment with greater employee interaction-After the first 2 months in office, we were fully remote in the initial Covid quarantine. Experienced in leading a remote team
Lehi, Ut
As the Director of Customer Support, I oversee the voice of the customer to Canopy Tax. My department was the touchpoint for over 90 thousand customer touchpoints in 2018 and as we grow we will have many many more than that in 2019.I manage a group of incredible individuals who provide expert support for various tax software products. Not only do we provide product support, but extraordinary customer service. Canopy customers can expect a world-class experience as we strive to deliver knowledge, speed, and delight on every interaction.
Lehi, Ut
I have had the incredible good fortune of being hired as the Sr. Manager of customer support for Canopy. I will be joining an ambitious team of professionals who are united in the purpose of providing software to make life easier for tax professionals everywhere. I will be overseeing our support operation and bring an attitude of world-class customer C.A.R.E to an already exploding team. In my first 1.5 years at Canopy our team has grown 300%. Our Customer satisfaction has climbed nearly 50 NPS points and we have maintained one of the best customer service experiences in the industry. As a startup, we have our challenges, but we have built a team that faces them head on and owns each client interaction to the fullest of their responsibility and sometimes beyond.The future of the support squad and Canopy Tax in general is extremely bright!
Provo, Utah
I run a team of 12-20 customer care agents. We support Intuit merchant services which is their highest value department.Our focus is delivering the ultimate white glove experience while also providing top notch tech support. In short, our goal on every call is to leave our merchants in a worry free state of delight.
My responsibilities include Supporting the coolest call center floor I've ever been a part of. Together we provide technical support for Intuit's Quick Books Online. I am in charge of teaching and elevating the level of support we provide. I work in an awesome environment with some of the best people I know. I learn everyday and I am always surprised where the influx of knowledge comes from. We support a demographic of business owners from all genres. It presents a challenge that we as a team are always striving to do more efficiently and effectively. Frontier is an incredible company to work for that is exploding here in Provo. The center has been open since February and has provided prodigious opportunities for growth.
Provo, Utah Area
I was recently hired as an assistant basketball coach at Provo High School under coach Craig Drury. I will also be taking on head coaching duties for the Sophomore team.
My responsibilities include blogging each and every day, Marketing this website, selecting which affiliates to start working with and overall managerial responibilities
Orem, Utah
The Coaching Department’s mission is to empower business and individuals to apply the knowledge we provide in building a successful online empire. This is not a “get rich quick scheme.” Our goal is to teach you the principles of becoming a successful entrepreneur. In the end, it’s up to you to apply what we teach to reach your goals. We are an educational company that provides you a hands-on education in e-commerce business.
I was in charge of offensive and defensive rebounding. Westminater College lead the conference in both offensive and defensive rebounding efficiency while I was there.
Activities and Societies: While at Westminster I had the amazing opportunity to step outside my comfort zone and to challenge myself.
Activities and Societies: I played basketball at Columbia for a semester and then came home to prepare for a 2 year service mission.
Activities and Societies: Basketball Team, Swimming Team, Choir, French club
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Rob Holcombe works for Lawn Pride.
Rob Holcombe is listed as I am an absolute believer in the desperate need for amazing and delightful customer experiences fueled by fantastic customer facing teams. Our teams create world class experiences for our customers. at Lawn Pride.
AeroLeads has found 1 work email signal at @sunrun.com for Rob Holcombe at Lawn Pride.
Rob Holcombe is based in Mount Holly, North Carolina, United States while working with Lawn Pride.
Rob Holcombe has worked for Lawn Pride, Byld Better, Top Tier Solar Solutions, Sunrun, and Kayo Energy.
You can use AeroLeads to view verified contact signals for Rob Holcombe at Lawn Pride, including work email, phone, and LinkedIn data when available.
Rob Holcombe holds Bachelor Of Arts (Ba), Communication, General from Westminster College.
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