Rob Hotman Email & Phone Number

Houston, Texas Area

I write Release Notes, Implementation Guides, and Update Instructions for the HPE 3PAR/Primera Operating System. Our content management system is SDL, and content is written and edited in an XML editor called XMetal.I also managed documents in Adobe Experience Manager(AEM), managing asset IDs, assigning metadata, and publishing. I use SharePoint for a variety of tasks, and archive using DMS.I participate in weekly scrum meetings and track projects and tasks in JIRA.

Houston, Texas Area

I built an ontology to organize support content, including how-to and troubleshooting information, for consumer and commercial printing and computing products.This included categorizing documents, defining a controlled vocabulary to organize them with, defining metadata, and building a structure to support faceted search. The taxonomy tool used was SmartLogic's Semaphore Ontology Manger.I also lead the governance committee, working with the search, software, and support teams to… Show more I built an ontology to organize support content, including how-to and troubleshooting information, for consumer and commercial printing and computing products.This included categorizing documents, defining a controlled vocabulary to organize them with, defining metadata, and building a structure to support faceted search. The taxonomy tool used was SmartLogic's Semaphore Ontology Manger.I also lead the governance committee, working with the search, software, and support teams to map process flows for defining terms to ensure consistency across the web and internal support tools.Participated in Scrum meetings twice a week, using RallyDev to track progress. Show less

Houston, Tx

I managed web support content for commercial notebooks and desktops. I worked across regions to gain insight into the best ways to optimize the support content set I was responsible for curating. This included consolidating processes across business units, identifying content gaps, and implementing archive strategiesI also built content models using DITA.

Houston, Texas Area

I was a lead technical writer for HP support content. I wrote high-sensitivity content and process manuals, proofread and copy edited support content, established metrics for the team, and trained technical writers on styles and standards and tool usage.I also represented the team interfacing with IT regarding our tools and processes. I wrote business requirements for content creation and management tools, and performed usability testing on internal tools and external portals… Show more I was a lead technical writer for HP support content. I wrote high-sensitivity content and process manuals, proofread and copy edited support content, established metrics for the team, and trained technical writers on styles and standards and tool usage.I also represented the team interfacing with IT regarding our tools and processes. I wrote business requirements for content creation and management tools, and performed usability testing on internal tools and external portals. Our content management system was customized from Documentum, and content was written and edited in an XML editor called XMetal. Show less

Houston, Texas Area

I was part of second-level technical support for Compaq consumer products, including desktops, notebooks, and printers. I developed technical communication with front-line Technical Support Agents, spearheaded partner meetings, and administered an internal discussion forum.

Houston, Texas Area

I did phone support for hardware and software issues related to Compaq Presario computers. I also performed quality audits and coaching sessions for teammates, and contributed to a standard documentation and work flow for agents worldwide.

Houston, Texas Area

I answered technical support questions on Compaq's online forum, contributed solutions to the "canned answer" database for the Convergys intranet, assisted other technicians in problem resolution, did quality audits and mentoring, and identified recurring issues, developing and distributing communications for such.

Houston, Texas Area

I did end-user helpdesk technical support for Compaq desktop computers and inkjet printers.