Rob Humphrey Email and Phone Number

•Responsible for the project management of ESF and co- financing workforce development projects across the N.E. region at NVQ levels 3 to 5 for engineering and e. learning.•The establishment of an awarding body approved assessment centre for the delivery of NVQ qualifications.•NVQ assessor in a range of subjects including Engineering, Management and Business Improvement Techniques

Managing the Outgoing Quality Control Department to monitor and control product and systems conformance within in the factory, including, Product audit, Conformance audit, Reject cause analysis (internal and external), ensuring accurate problem definition to provide support to the Durham Customer portfolio.

Management systems assessments to ensure thatthey conformed to the requirements of international standards such as ISO 9001:2000.

I held a variety of roles during my time at Philips Washington culminating in being apponted as Quality Manager with responsibility for:Managing the Quality Department and Quality Management System to effectively meet customer requirements. Responsible for the on site introduction and management of the LG. Philips Business Excellence programme. The five themes of the programme being, Business Process Mapping, Business Balanced Scorecard, 6 Sigma, Excellence Olympics (Quality Improvement Competition), Business Excellence Audit Tool (EFQM model).