Rob Hurlston Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

Personal achievements include: •Exceeding ‘last year’ & ‘stretch’ targets each year during my three years as Concession Store Manager•Achieving the second highest mystery shop service score nationwide for 2017 at 100%•Achieving the best shop in shop stock take result of only 0.05% loss in 2018 •Managing a £5.8 million turnover flagship store with 28 members of staff•Overseeing six sub-brands under the company umbrella within the store including clothing, accessories… Show more Personal achievements include: •Exceeding ‘last year’ & ‘stretch’ targets each year during my three years as Concession Store Manager•Achieving the second highest mystery shop service score nationwide for 2017 at 100%•Achieving the best shop in shop stock take result of only 0.05% loss in 2018 •Managing a £5.8 million turnover flagship store with 28 members of staff•Overseeing six sub-brands under the company umbrella within the store including clothing, accessories, leather goods & watches •Monitoring KPI performances of the store, ensuring individual productivity goals are met & exceeded to achieve a maximum conversion rate in sales & overcoming objectives •Cross & upselling to all customers – working towards store & individual targets of total monies taken, units per transaction, average transaction value & data capture •Maintaining individual & team product knowledge of new & existing lines within the brand range •Training, coaching & developing staff on product & brand knowledge, customer service skills & mystery shop service criteria •Recognising talent within my team for further training, development & progression in the business •Managing & building on a personal client book to secure repeat business•Store leader in best practice of fire safety, risk assessment & stock loss •Overseeing operations including stock take & stock management, facilities management & overall health & safety in the store •Producing weekly trade reports identifying future sales opportunities •Processing all aspects of payroll •Maintaining store standards, cleanliness & visual merchandising •Monitoring merchandising of stock & presentation of the store including window dressing & internal display adjustments weekly, following a shift in fashion trends & potential sales opportunities •Sales & profit budgets •Recruiting staff members, conducting appraisals, disciplinaries & managing rotas & annual leave for all northern store managers Show less

Selfridges Manchester, United Kingdom

Managing a £1.5 million turnover store in store with 8 members of staff •Overseeing three of the six sub-brands under the company umbrella within the store including clothing, accessories, leather goods & watches •Monitoring KPI performances of the store, ensuring individual productivity goals are met & exceeded to achieve a maximum conversion rate in sales •Cross & upselling to all potential customers – working towards store & individual targets of total monies taken, units… Show more Managing a £1.5 million turnover store in store with 8 members of staff •Overseeing three of the six sub-brands under the company umbrella within the store including clothing, accessories, leather goods & watches •Monitoring KPI performances of the store, ensuring individual productivity goals are met & exceeded to achieve a maximum conversion rate in sales •Cross & upselling to all potential customers – working towards store & individual targets of total monies taken, units per transaction, average transaction value & data capture •Maintaining individual & team product knowledge of new and existing lines within the brand range •Managing & building on a personal client book to secure repeat business •Organising & hosting new seasonal launch events for personal & business clients •Participating in private product launch events organised by Selfridges•Producing weekly trade reports identifying future sales opportunities •Training, coaching & developing staff on product & brand knowledge, customer service skills & mystery shop service criteria•Recognising talent within my team for further training, development & progression in the business•Monitoring the merchandising of stock & presentation of the store internal displays with adjustments weekly, following a shift in fashion trends & potential sales opportunities•Managing sales & profit budgets •Processing all aspects of payroll •Recruiting staff members, conducting appraisals & disciplinaries & managing rotas & annual leave for both the store & northern managers Selfridges & CoHugo Boss1, Exchange Square Central, Manchester, Central Manchester M3 1BD Show less

Trafford Centre

During my time here, I acted as interim Store Manager for six months & took on full responsibilities of running the store as outlined in my current position. •Maximising sales opportunities & exceeding personal sales targets •Liaising with the Store Manager regarding the overall operation of the store, customer service standards & performance of staff •Supporting the Store Manager with staff appraisals, disciplinaries & interviewing potential candidates•Training & mentoring… Show more During my time here, I acted as interim Store Manager for six months & took on full responsibilities of running the store as outlined in my current position. •Maximising sales opportunities & exceeding personal sales targets •Liaising with the Store Manager regarding the overall operation of the store, customer service standards & performance of staff •Supporting the Store Manager with staff appraisals, disciplinaries & interviewing potential candidates•Training & mentoring of staff on brand & product knowledge & mystery shop criteria •Liaising with the Store Manager to produce action plans to encourage staff, increase sales & address areas of improvement •Conducting regular stock counts & rotation of stock to maintain the stores stock file Show less

Trafford Centre

Hugo Boss StoreUnit 43, 149 Peel AvenueTrafford CentreManchesterLancashireM17 8PL

Manchester, United Kingdom