Rob Johnson Email & Phone Number

Belize

Belize

Belize City, Belize

• Director responsibilities for multiple BPO and AO/BPO blended projects at Cayuse Technologies• Member of the Cayuse executive management team, contributing to the strategic planning and direction for the business• Developed the BPO practice at Cayuse Technologies, managing the implementation for five new client projects, growing the BPO footprint at Cayuse Technologies from 10 FTE to 160 FTE• Provided strategic direction and management for service delivery and client relationship… Show more • Director responsibilities for multiple BPO and AO/BPO blended projects at Cayuse Technologies• Member of the Cayuse executive management team, contributing to the strategic planning and direction for the business• Developed the BPO practice at Cayuse Technologies, managing the implementation for five new client projects, growing the BPO footprint at Cayuse Technologies from 10 FTE to 160 FTE• Provided strategic direction and management for service delivery and client relationship management, working with Accenture partners and external clients• Delivery lead for project team providing web portal support Microsoft OEM marketing, managing employees in three locations• Business Development lead starting January 2013• Directed team marketing efforts, proposal and opportunity management• Client relationship management• Solution Architect responsibilities, proposal management, pricing and negotiation • Assisted with business forecasting, budgeting and P&L reviewBusiness Development lead for Cayuse Technologies starting January 2013 Show less

Milton Freewater, Or

• Responsible for all aspects of site management: HR, recruiting, client and contract management, facilities, P&L management, forecasting, site sales support• Supported budgeting and forecasting activities for eight US locations in 2008, training Site Directors and reviewing 2009 annual budget submissions• Consistently exceeded financial performance and attrition management goals• Assisted with startup/launch activities for three new US locations in 2008/2009, training four new Site… Show more • Responsible for all aspects of site management: HR, recruiting, client and contract management, facilities, P&L management, forecasting, site sales support• Supported budgeting and forecasting activities for eight US locations in 2008, training Site Directors and reviewing 2009 annual budget submissions• Consistently exceeded financial performance and attrition management goals• Assisted with startup/launch activities for three new US locations in 2008/2009, training four new Site Directors• Created initial operating plans and financial forecasts for three new US locations • Continuous growth in client business and employee headcount--120 employees in December 2004 (pending closure) to 550 employees in March 2009• May 2005-October 2005 Served as Client Services Director for Qwest account supporting operations in six locations (US and Philippines) with 700 employees while maintaining local Site Director responsibilities • Developed community relations working with local schools, businesses, community and government agencies to position Sykes as a premier employer and community partner in the Walla Walla valley• Directed major ramps in Milton, securing new clients and managing recruiting and training efforts Show less