Rob Keiser Email & Phone Number

To focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. Works to drive faster adoption, higher ultimate utilization of, and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

Wilmington, Ma

Design, implement, facilitate, and continually improving a wide range of Account Retention Selling Skill modules, curriculum, and program delivery for new and tenured District Service Managers, Service Managers and Location leadership. There is a great deal of documentation writing, re-writing, and layout for various manuals, workbooks, and multi-media channels. Provide continuous support and communication to the field with regard to corporately delivered and/or supplied training and tools, and ongoing Location based and Long Distance learning (Intranet/Internet/Video Conference/Webinar) initiatives.

Salisbury, Md

UniFirst is one of North America's largest workwear and textile service companies, providing managed uniform, protective clothing, and custom corporate image apparel programs to businesses in diverse industries. In addition to outfitting more than 1.5 million workers in clean uniforms each workday, we also have a hand in keeping their businesses clean, safe, and healthy through our Facility Service Programs… allowing us to be a single-source solution for a variety of needs.

Mechanicsburg, Pa

Designed and implemented a training environment catering to different learning styles which encouraged agents to progress towards achieving career goals. This involved teaching, coaching, and mentoring a team to not only adhere to but exceed numerous performance metrics, in order to provide world class customer service. Coaching includes one-on-one sessions, small group sessions of 5-10 agents, and large group sessions of 15+ agents. Developed multiple projects specifically designed to encourage learning and motivate agents to exceed required performance standards. As the group leader, I facilitated various projects that increased productivity while reducing overall cost. I work closely with colleagues on day-to-day activities and numerous special projects, striving to create a more efficient and successful workplace.

Master'S Degree, Business Administration And Management, General, 4.0

Bachelor Of Arts (Ba), Secondary Education And Teaching, 7-12

Activities and Societies: • Kappa Delta Pi National Education Honors Society • Dean’s List, Shippensburg University • Dean’s List, Rhode.