Rob Klein Email & Phone Number

★ MY PROFESSIONAL VALUE PROPOSITIONI am an entrepreneurial business leader with specialized expertise in operations management, executive leadership, and professional services leadership. I excel in aligning teams to surpass business objectives, negotiating contracts, examining problems to determine root causes, and achieving operational excellence. I am also a strategic leader in business development, field operations, project management, service management, subcontractor management, dispatch, call center, and software development. My strengths are translating business needs into solutions, building trust, and securing buy-in to implement solutions.★ HOW I BUILT MY SUCCESS➦ Defined growth strategies and increased revenue from $23M to $110M (+378%) annually over 8 years at AT&T; led national deployments wins for several Fortuned 500 corporations.➦ Pioneered a fiber circuit and wireless qualification process at AT&T, including construction build cost, which resulted in a 25x increase in qualifications and $62M in revenue.➦ Relocated to Canada to revitalize the business unit; increased sales, streamlined processes, enhanced technical certifications, and improved customer satisfaction. ➦ Navigated the Midwest field operations team through the economic downturn and the Ameritech/SBC/AT&T mergers; advocated for employees and customers despite significant product eliminations and layoffs affecting about two-thirds of the team.★ MY NATURAL TRAITS & TALENTSLeadership | Problem-Solving | Analytics | Exploration | Attention to Detail | Organized | Visionary | Empowering | Insightful | Transparent | Authentic★ SIGNATURE STRENGTHSOperations ManagementProgram ManagementPerformance OptimizationContinuous ImprovementRevenue Growth Budgeting & P&L ResponsibilityCost ContainmentCross-Functional Team BuildingStrategic PlanningBusiness Development Change ManagementResource AllocationNegotiation & ContractsField Operations ManagementProject Management