An experienced Service Manager with a demonstrated history of working in government shared services provision. An effective communicator, facilitator and problem solver capable of building strong relationships of mutual benefit to own organisation and Client groups. Extensive experience of high level complaints handling in both public and private sector organisations. Highly developed drafting and briefing skills following a period working as a parliamentary drafter for DWP. Skilled in Microsoft Word, Coaching, Government, Sales, Customer Relationship Management (CRM) and counselling. Strong support professional graduatedfrom Cardiff Institute of Higher Education. A true all round knowledge of relationship management with the attributes needed to succeed in this arena.