• Assisting traders and SME’s navigate a Deloitte-created customs platform, aimed at making import/export declarations easier to process following Brexit. • Following a detailed process to onboard potential traders, including conflict checks, understanding company ownership structures and gathering outstanding information via telephone. • Managing inbound phone calls. Handling platform and general customs questions, and referring queries where necessary.

• Analysing, consolidating and gathering information to process imports into the UK following Brexit.• Communicating with both suppliers and company consultants to improve operational processes and implementing strategies to prevent delays in processing.• Managing inboxes and logging emails. Chasing any outstanding information needed for processing and managing own workload. • Strong data entry skills into internal systems requiring high levels of attention to detail. • Experience in processing imports through CFSP and EIDR customs procedure.

• Analysed and reviewed evidence in claims against an investment company and communicated outcomes to customers via letter.• Gained an understanding of reviewing claims in accordance to FCA and FSCS regulations.• Achieved highest quality score within 6 weeks of joining the project and consistently hit or exceeded weekly target.• Coordinated a tutorial for new starters to the project, demonstrating the streamlined processes developed and providing feedback on their work during their training.• Assisting managers to formalise approach on ways to speed up the quality checking process.• Experience in quality checking outcome letters, making sure information and compensation amount is accurate.

• Co-managed projects to help learners through exams, advising next stages and resolving all enquiries over the phone and email.• Implemented an Excel tracking system to share with clients and Project Manager's on learner progress.• Consulted with clients on ways to improve processes and identify customised approaches to support their learner's.• Mentored a new Apprentice, demonstrating current processes and assisting with all queries.