Rob Libretti Email & Phone Number

Remote

Managed a staff of underwriting analysts and currently lead a newly designed portfolio underwriting team. Implemented several projects to help profitability and improve overall results, reducing the combined ratio. Implemented ITV program based on positive results from pilot test state. Program updates ITV values for policies that have not been updated several renewals, increasing premiums and adequately rating risks. Expected $2,000,000+ increase to written premium. Led IT projects to address gaps in the rating and underwriting process (missing rating data, data validation, new business eligibility rules). Developed analyses to identify staffing volumes and requirements along with reducing referral volumes for non-value add activities to drive efficiency. Equated to 10% staffing reduction. This work led the way for a “straight through processing” companywide initiative. Built and trained a Portfolio Underwriting team tasked with developing non-rate initiatives to improve profitability and reduce expenses. Overall impact topping 4x return on investment of the team’s cost.o Automation of transactions saving close to $300,000 annually.o Deep-dive analysis of several states to identify poor performing segments with recommendations on restricting new business flow and renewal actions (savings range of $50,000 to $250,000 dependent on initiative).o Review of non-value add tasks and referrals for elimination to reduce handling and the associated expense.o Developed and maintained a more efficient method of adjusting new business eligibility rules outside of the main platform, saving IT hours and expense along with increasing speed to market (from an annual basis to a monthly basis for changes)o Initiated and owned the homeowner cross sell program where monoline auto data is used to calculate a homeowners quote with high degree of accuracy yielding close rates above 40%.

Garden City, New York

Responsible for providing strategic and managerial direction to the Atlantic Region Personal Lines Underwriting Department (NY/NJ/CT/PA/FL). Direct the efforts of the department by identifying and implementing underwriting systems and procedures to achieve maximum profitability. Heavy utilization of data mining and analytical abilities to address unprofitable segments. Successfully introduced targeted re-underwriting programs for the states assigned. Increased non-renewal counts by 80% YOY. Targeted business had loss ratios 300% higher than state average. Introduced highly aggressive new business and renewal reviews for all states by increasing efficiencies through development of Access Databases that are used as full applications. Developed Access Database that is currently used as a productivity and staffing measurement tool. Introduced the concept of “flex-tiering” for NY. To be implemented by Product Management.

Garden City, Ny

Managed a team of five business development representatives with responsibility for the state of New York. Additionally, managed the direct sales and renewal book of the Branch Office. Supported key independent agents along with associated business development representatives to put forth requested product changes improve our competitive position. Worked closely with Underwriting and Product Management to encourage profitable growth. Increased upstate NY presence by appointing 50 new agents. Increased new business from 2,069 (YE 2013) to 6,541 (YE 2015). Worked closely with Products to target poor performing business segments with appropriate rates, while finding key territories to decrease rates for more business. Championed mechanical breakdown coverage for personal auto. Assisted Products with feedback from agents, particularly in the upstate area of NY. Recommended changes to distance to coast measures, property increases and including coverages under an existing discount. All recommendations were implemented. Developed quoting and closure reports to help drive new business in better performing zip codes. Used Product dislocation data to proactively discuss rate changes with top agents, ensuring a better retention post filing increases. Presented a list of zip codes across downstate NY where an increase, decrease or rate neutral actions needed to be taken. Increased direct branch new business sales by $300,000 (200% YOY) for 2015.

Garden City, Ny

Regional manager responsible for business development of personal lines for New York automobile and property markets. Focus on enhancing relationships with independent agents.Developed and executed aggressive new business underwriting program with immediate premium impact.Designed and implemented an underwriting database to improve efficiencies by 2 full-time employees.Received an award for referral program involving local SIU and underwriting for target livery vehicles. Program has 80% success rate; received award and company recognition for this initiative.Created and implemented re-underwriting model for existing business by agent, targeting poor performing risks for non-renewal with marketing support.Developed and executed property reviews with a 50% termination rate and 46% having premium deficiencies.

Woodbury, Ny

Managed policy reissue, non-renewal, risk review and customer retention departments. Developed and implemented strategies for policy retention with and without home office support. Conducted workflow reviews, documented processes, established goals and metrics, and organized training. Analyzed data to monitor for trends and to formulate new ideas for projects. Analysis focused on P&L, growth, profitability, retention and customer behavior. Responsible for leading regional and corporate directives for underwriting policy management and product management.Led a small, regional project to company-wide success (multi-million dollar/year benefit company-wide).Managed data for metrics and analysis. Forecasted results for many different areas and designed target goals for regional planning.Engineered a predictive model for detecting claims fraud. Sent referrals to investigation unit to prevent the company from paying out on fraudulent claims (most notably New York “No-Fault” coverages). Averaged 60% accuracy on referrals with several million dollars in savings.Developed and executed aggressive sales/customer retention training for the customer service department ($200,000-300,000/year benefit regionally).Served as extended and core team member on several high profile corporate process reviews using Lean Six Sigma (various cost reductions, company-wide).Designed databases and spreadsheets for immediate use to improve efficiencies and ad-hoc reporting. Recent database reduced staff by 20% ($100,000/year savings regionally).Discovered a procedural flaw that caused a loss of $250,000/year. Using a cost/benefit analysis, developed and implemented a new process to recover the premium (regional).Designed a new process that would allow the collection of additional revenue of $10,000,000/year (regional). Possible company-wide implementation.Developed and designed reports for many departments and presented information to senior management (including CEO).

Woodbury, Ny

Coached a faltering team to achieve dynamic results including “top sales” for 2006. Improved efficiency results through motivation and discipline. Coordinated recognition ceremonies. Mentored two future supervisors.Designed new system and method for specific call handling. Reduced call time from 15 minutes to 5 minutes, saving over $100,000/year between two locations.Developed and conducted trainings for Microsoft Office products (Excel, Word, Powerpoint, Outlook).Inspired and trained other units to sell ancillary products more actively.Participated in a corporate process review.Conducted “in house” process review.

Woodbury, Ny

Managed a team of 22 payment representatives. Monitored phone calls for feedback and coaching. Interviewed, hired and staffed employees based on call volume needs.

Woodbury, Ny

Learned basic underwriting ideologies and methods. Underwrote and sold automobile policies with exceptional closure rates.