Rob Ling Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Md United States

Desktop/Office Support for Constellium Headquarters Baltimore:• Day to day miscellaneous desktop/mobile/peripherals support and troubleshooting• MS Office/OS, business application upgrades/installations and support• Telephone system support and troubleshooting• Critical updates for office PC’s and software deployments• Telecom room/rack upkeep and organization• New PC staging and setup• Data migration and wiping of old equipmentConstellium Global Network Support:• Troubleshooting central network queue tickets• Managing Zscaler Internet Access and Private Access• Managing Checkpoint firewalls

Millersville, Maryland

Remote and on-site support for over 100 clients managing diverse set oftechnologies:• Windows Server 2000-2019, Windows 7 upgrades to 10, Mac OS, Linux• Hosted and On-Premise email, Exchange, Appriver, Proofpoint, Rackspace,Microsoft/Office 365, GSuite• Networking services: DHCP, DNS, DFS, NTP, RDP, FTP/SFTP, DPI-SSL, ContentFiltering, GPO, SSL VPN, Sonicwall• Virtualization: Vmware, Hyper-V, Clustering, Failover, Backup and DisasterRecovery• Backup – Cloud and On-Premise – Storagecraft, Veeam, Solarwinds• Storage – Dell EMC, Cybernetics, Synology, SAN, NAS, iSCSI, FC, RAID• Authentication – Active Directory, MFA, SSO, Azure AD, AD Synchronization• Applications: Microsoft Office, Teams, Zoom, Adobe Creative Cloud, WindowsDeployment Server/MDT, Quickbooks, Malwarebytes, Eset, Sophos,Connectwise, Logmein, Sharepoint/Onedrive• Telephone Systems – Allworx, Mitel, Avaya• MS-900 Microsoft 365 and AZ-900 Microsoft Azure Training• Ransomware protection and recovery• Quoting work and plans for projects• SI Portal Documentation System, Passportal credentials management• Ubuntu Linux Web Hosting using Sucuri• Administration of Security Awareness Training

British Embassy Dc And Sites In North America

• Installed, configured, and maintained all networking devices for the British Embassy in Washington DC as well as 15+ remote sites throughout North America.• Developed customized automated solutions for repetitive computing tasks.• Analyzed user-generated trouble tickets spanning multiple time zones to determine causes of problems and took appropriate action for resolution.• Responded to service requests during and after business hours.• Researched and recommended new equipment to meet mission requirements

• Maintained campus computer labs for computing education classes.• Configured hardware, devices and software to set up new work stations for employees.• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Refreshed and customized computer labs to professor's specifications required for class curriculum.