Rob Low Email & Phone Number

Grimsby, England, United Kingdom

• Operations leader for a charity helping sick, injured and homeless pets since 1897, employing 1000+ staff across the UK and receiving income and endowments of £46m, with £41m being invested in animal welfare • Managing the delivery of 17,000 consultations and operations at a Grimsby-based animal hospital for clients • Leading a 49-member team across three workstreams, aligning objectives with business plans, overseeing performance management and professional development to deliver services with an annual expenditure of £2m• Overseeing all operational activity including veterinary services, nursing and hospital support, with an added focus on process improvement and compliance assurance• Member of the Veterinary Directorate Operational Management team and chair of hospital-wide improvement group• Leading onsite contact for country-wide support services: HR, Estates/Facilities, Customer Care, Media and Finance• Designing an onsite Establishment model aligned with Directorate requirements, linking headcount to service output• Embedding evidence-based hospital performance reporting through data-driven quarterly reviews and empowering onsite managers to oversee and report on local KPIs

Colombo, Sri Lanka

• Director for a global organisation employing 200+ staff across Sri Lanka and the Maldives with a £11m turnover • Managed delivery of up to 100,000 UK qualifications across multiple locations in Sri Lanka, Maldives and Afghanistan• Led a 40-member team across seven functions, aligning objectives with business plans, overseeing performance management and driving professional development to generate £7m yearly with a 25% profit margin• Ensured delivery of 60,000 question papers and 38,000+ UK school qualifications despite challenges post-April bombings in Sri Lanka, including curfews and local tensions• Reviewed and amended a newly introduced business process re-engineering model within six months, resulting in additional activity workstreams, £40,000 in cost benefits and enhanced process efficiency• Ensured business continuity and delivery of 130,000+ qualifications in Sri Lanka during the COVID-19 pandemic and economic crisis, navigating government lockdowns, curfews and civil unrest

Jeddah

• Established manager supporting a global organisation with 200+ staff and a £30m+ turnover operation• Successfully administered over 50,000 UK qualifications across various sites in western Saudi Arabia• Led a 20-member team across four product streams and aligned product capabilities with business objectives • Supervised account relationships and business development for 40+ institutional partners and uplifted partner retention • Country Lead for partner retention and business growth strategy, generating £7m annually with a 27% profit margin• Increased income by 42% and profit margin by 4% over three years through new income streams and cost control• Implemented a cross-country initiative for 70+ partner schools, ensuring retention despite local competition

Jeddah

• Led the systematisation of British Council teacher training across Saudi Arabia, fostering communication between the British Council, the local ELT community and the KSA Ministry of Education• Managed database maintenance for 800+ cross-country teachers, leading to a mini-conference for 100+ attendees in western Saudi Arabia, replicated in central and eastern regions• Directed consultancy visits to key institutional partners Manarat and Jubail and enriched partner relations • Screened online learning platform content, aligning material with social values and tailoring country-specific products

Tunisia

Tunisia

Poland

Thailand

Taipei, Taipei City, Taiwan

Rushden, England, United Kingdom

London, England, United Kingdom

City Of Johannesburg, Gauteng, South Africa

Cima Certba

In progress

Masters Of Business Administration (Mba)

HR, Finance, Marketing, Operations, Project Management, Corporate Finance, Dynamics of Strategy, Intercultural Leadership, Financial Risk.

Postgraduate Diploma In Elt

Postgraduate Certificate In Elt

Bachelor Of Arts (Ba)