Rob Manser Email & Phone Number

Basildon, Gb

Essex

Responsible for planning, developing and leading a newly established; customer focused Shared Revenues and Benefits service delivering improved organisational efficiencies and improved outcomes for customers whilst establishing a “cutting edge” and innovative approach to Revenues and Benefits shared services for both participating authorities Strategically and operationally responsible for; • providing leadership and bringing a cohesive and co-ordinated approach to delivering… Show more Responsible for planning, developing and leading a newly established; customer focused Shared Revenues and Benefits service delivering improved organisational efficiencies and improved outcomes for customers whilst establishing a “cutting edge” and innovative approach to Revenues and Benefits shared services for both participating authorities Strategically and operationally responsible for; • providing leadership and bringing a cohesive and co-ordinated approach to delivering best practice in benefits administration and local taxation services for both participating authorities• ensuring the effective and efficient collection and management of Council Tax, Business Rates and Housing Benefit and Council Tax Support/Relief functions for the participating authorities• developing innovative and effective systems and procedures to ensure that the Shared Service is totally customer-orientated supporting the accessibility strategies of participating authorities• leading, motivating and directing staff to achieve efficient, effective and high-performance services• ensuring that the Revenues and Benefits shared service complies with statutory and non- statutory requirements/obligations• providing advice, information and reports to Committees and partner organisations and stakeholders on all relevant matters, including performance• reviewing future service needs to ensure that all resources are adequately planned for and managed whilst continually seeking to ‘work smarter’• actively promoting, innovation and change in a ‘can-do’ culture • embracing continuous development and effective use of ICT systems across the shared service arena• developing effective working relationships with all internal and external stakeholder interests to tackle crosscutting problems and finding solutions to complex issues• developing systems and processes to effectively monitor and review performance with a view to achieving continuous improvement; Show less

In my present role I manage the Billing and Benefits service with accountability for over 50 staff and expenditure of over £80m. I have accountability for the following Service Functions: Council Tax Billing, Benefits Assessment, Quality Assurance, Systems and Technical, Fraud and partnership liaison.