Experienced in change management within public sector service settings, across a range of areas including property projects, IT implementations and service transformation. Owning and leading change initiatives, working directly with the services and suppliers to identify and implement the right solutions to the problems they face. More recently focused on design thinking approaches to change and user research to drive quality and reduce risks of delivering the wrong solution.Specialities: project and programme management, stakeholder management, benefits identification and mapping, business analysis, problem solving.changes I've worked on include:- leading our customer experience transformation- setting up covid-19 testing and vcf engagement to support this- managing our IT transformation programme - cloud migrations, ends user computing refresh and infrastructure replacement- managing the insourcing of our IT, property, facilities, revenues and benefits and - setting up a BI platform for adult social care data- rollout of mobile working solutions for social work assessments