Employed on TfL's TCMS2 contract

• Working as a Field Service Engineer within the Traffic Safety Solutions Division of 3M (formerly PIPS Technology).• Carry out site surveys at identified sites to determine a) project feasibility and/or b) optimum ANPR system installation criteria for a project 'go'.• Carry out the installation and commissioning of ANPR cameras and related system infrastructure for Police and Local Authorities in addition to private sector businesses and organisations, at sites on motorways, trunk roads and other client establishments throughout the UK.• Carry out planned maintenance of ANPR cameras and related system infrastructure for Police and Local Authorities in addition to private sector businesses and organisations, at sites on motorways, trunk roads and other client establishments, at sites throughout the UK.• Carry out unplanned works, i,e fault rectification, site refurbishment, knockdowns/vandalism, etc., on ANPR cameras and related infrastructure for Police and Local Authorities in addition to private sector businesses and organisations at sites on motorways, trunk roads and other client establishments, throughout the UK.• Liaise with, and provide assistance to engineering and project management teams in regards to new projects and new installations at customer sites.• Carry out fault finding, repair and/or fault rectification on all reported ANPR system faults at customer sites.• Provide Technical Support to customers as, or when required via telephone or e-mail.• Create all necessary documentation to support site activities.• When not carrying out direct customer support activities the role entailed:a) Supporting and assisting the development team.b) Supporting and assisting the sales team during demonstrations/exhibitions,c) Supporting and assisting with product training for 3M personnel and worldwide customers.d) Supporting and assisting production with Factory Acceptance Tests and general product test activities

Unfortunately, in September 2009 I sadly had to terminate my position as a Project Support Manager at Siemens Traffic Controls to provide full time care for my disabled daughter Maddison who has a very complex form of Spina Bifida. There were many reasons at that time as to why I made this decision, but those 3 and a half years were the most enjoyable and rewarding years of my life as they afforded me the opportunity to dedicate all my time and effort in to getting all the various medical support and support infrastructure in place that would afford my daughter the quality of life she deserved, more so than she had ever had before. This achieved, this then allowed me the opportunity to dedicate myself fully to returning back to full time employment.

• Working as a Project Support Manager within the Technical Services department of Siemens Traffic Controls based at the headquarters in Poole. My main responsibilities were the management of current and new traffic management products, projects and systems, both here in the UK and worldwide. These products, projects and systems encompassed tolling, shadow tolling, vehicle/pedestrian detection, incident detection, data collection, car park, VAS, VMS, Graphical VMS, Real Time Passenger Information, ANPR, vehicle priority, enforcement, CCTV, motorway and traffic control technologies..• Product hardware and software development, test and implementation were also a major part of this position allowing for the adaptation of products to specific customer requirements, ensuring the products stayed at the forefront of their respective technologies.• Creation of Technical Proposals for major and minor project bids.• Creation of CDM H&S plans for major and minor projects.• Creation of Risk Assessment documents for Field Service operatives in relation to a product or for site specific purposes.• Creation of Method Statement documents for Field Service operatives in relation to a product or for site specific purposes.• Creation of product handbooks for Field Service operatives.• Creation of product related installation guides for Field Service operatives.• Creation of Field Service support plans for all products.• Providing product/system hardware and software training, coaching and support, both on and off site, for managers, engineers, technicians and customers was an extremely important part of this role.• Carrying out detailed site surveys for system installation and commissioning, producing detailed reports, method statements and product documentation for both field support staff and customers alike..

• Working as a Senior Field Service Engineer within the Peek Southern Office reporting directly to the Depot Manager. Main responsibilities were for the project management of current and new traffic management systems, both in the UK and worldwide, encompassing data collection, detection, parking, VMS, Real Time Passenger Information, ANPR, vehicle priority, enforcement, motorway, SCOOT, UTC and MOVA traffic control technologies.• The prime task of this role was to ensure the implementation of a clear, structured and defined process to ensure support was given to both internal and external customers. These external customers ranged from private sector / local authorities to local and national government departments, both here in the UK and worldwide covering current, new and proposed traffic management systems/schemes, for data collection, detection, Real Time Passenger Information, vehicle priority, enforcement, motorways and traffic control systems.• Product hardware and software development, test and implementation were also a major part of this position allowing for the adaptation of products to specific customer requirements and further ensuring the products were aIways at the forefront of their respective technologies.• Providing extensive training and support to internal/ external customers, Peek depot managers and field service engineers, on both the hardware and software side of the products, was a very important part of this role.• Provision of field support for installation and commissioning of Data Collection, Detection, Controller, VMS, Enforcement and Real Time Passenger Information Systems (covering instation, on-board and bus stop Information systems), as required.• Carrying out detailed site surveys and risk assessments for system installation and commissioning, producing detailed method statements and product documentation for customers and field support staff. This work incorporated extensive UK and overseas travel.

• Working as an Applications Engineer within the Engineering Department, reporting directly to the Technical Director. I was responsible for implementing, managing and maintaining some of the more major projects utilising Golden River’s existing and new traffic control and monitoring products both in the UK and abroad. These products encompassed the following technologies:a) Vehicle detection.b) Vehicle classification.c) Data collection.d) Shadow tolling.e) ANPR.f) JTMS.g) Vehicle priority.h) Incident Detection.• Working closely with the Field Services Director to ensure all customer T&C’s relating to the delivery, timescales and deadlines for the installation, commissioning and maintenance of each project could be met and managed successfully.• Continuously map, implement and maintain clear and structured support processes for the company’s products and systems, thus allowing continuous planned and unplanned reactive support for pre and post system installations and maintenance.• Liaising with clients to ensure a better understanding and clarification of their overall project and system requirements thus giving the ability to advise and give guidance to the client on the best solution available• Providing advice and assistance to the R&D team on the ongoing development of existing and new products and software, thus ensuring the products stayed at the forefront of their respective technologies in addition to allowing them to be adapted for specific customer or project requirements.• Providing extensive training and support to customers and Golden River field services engineers, on both the hardware and software side of the products, was a very important part of this role.• Provision of field support for the installation and commissioning of Data Collection, Detection, VMS, RTPI, ANPR, parking and Enforcement equipment, as required. This involved extensive UK and overseas travel.

• Working, initially, as a Customer Support Manager within the Business Unit, reporting directly to the Business Unit Director. Responsibilities for current and new traffic management systems worldwide, encompassing data collection, detection, ANPR, vehicle priority, enforcement, motorway, SCOOT, UTC and MOVA traffic control technologies.• The prime task of this role is to ensure that there is a clear and structured system in place for ensuring support is given to both internal and external customers. These external customers range from private sector / Iocal authorities to local and national government departments, both in the UK and worldwide covering current, new and proposed traffic management systems/schemes, for data collection, detection, vehicle priority, enforcement, motorways and urban control systems.• Product hardware and software development, test and implementation are also a major part of this position allowing for the adaptation of products to specific customer requirements and further ensuring the products are always at the forefront of their respective technologies.• Providing extensive training and support to customers and Peek services engineers, on both the hardware and software side of the products, is a very important part of this role.• Effective scheduling of time between customer liaison, technology and sales support is essential. Priorities are set with the Business Unit Director and a diary of activity held by the Sales Administrator.• Maintaining close links with engineers at Peek Traffic Inc (US) is another important facet, with training trips to Sarasota and Tallahassee as required.• Provision of field support for installation and commissioning of Data Collection, Detection, ANPR, RTPI, parking and Enforcement equipment as required. This involved extensive UK and overseas travel.• Working alongside the Data Collection Support Manager to ensure a complete support service is offered at all times.