Achieved 'Gold' 3 consecutive quarters 2019.Top 10 Sales Rep North Atlantic Region - May, July, Oct, Nov 2019; May, June 2020Top Sales Rep in Wilmington office 2019Received numerous testimonials from highly satisfied customers.Developed and maintained in-depth product knowledge and expertise of in-home product demo.Produced consistent sales which met or exceeded targeted quota and provided financial success for the company.Responded to customer requests on a timely basis in order to resolve issues and maintain outstanding customer relationships (see testimonials).Provided leadership and coaching to ensure the development and success of new trainees.Prepared for and conducted weekly meetings in order to deliver and continually improve upon quality processes.Coordinated with the marketing, service, and administration departments in order to provide an exceptional customer experience and achieve operational goals.

•Supported a team of Mortgage Loan Officers consistently recognized as top 1% producers in the country and helped them achieve increased sales over the previous year including their best month ever $9.9M in June.•Directly referred $535K in loans, making a direct and positive impact on the business.•Achieved a high performance score on the MLO test ranking well above the performance of most candidates passing the exam while simultaneously working as a Mortgage Loan Assistant.•Recognized as a top performer in Corporate training involving employees from 3 different states.

•Achieved over $2.1M in sales and over $500K per transaction in first 6 months.•Set record for highest sold price in Townes of Wakefield subdivision in 2016.•Achieved 100% conversion rate for all ratified contracts.•Received testimonials from highly satisfied clients.•Generated new clients by meeting new people and establishing personal connections.•Communicated expectations to my clients and implemented a system to ensure these expectations were met or exceeded.

•Effectively managed all daily operations of the LifeCafe resulting in 6% increase in annual net revenue. •Increased annual gross revenue more than 5% exceeding forecasted budget.•Lowered annual Cost of Goods Sold more than 4% by implementing cost control measures, training staff on portion control, effective product ordering via accurate weekly inventories and proper product utilization.•Achieved annual budgeted payroll by utilizing scheduling software and adjusting employees hours based on weekly sales.•Recognized for meeting or exceeding all company metrics for hospitality, guest service and operations. •Achieved this through training and development of staff, resolving guest complaints, conducting employee audits to ensure high levels of guest service are maintained, creating weekly/monthly action plans and ensuring daily systems are in place including cleaning checklists, side-work and opening/closing procedures.

•Improved annual liquor, beer and wine costs more than 3% in a $7M high volume, upscale restaurant resulting in more than $45K increase in annual net profits.•Lowered annual payroll more than 1% by planning and maintaining employee schedules based on forecasted budgets which resulted in a $15K increase in net profits. •Recognized for consistently achieving outstanding Mystery Shopper scores. Achieved this by effectively developing, managing and leading the restaurant team to provide excellent service.•Motivated the restaurant staff to perform at a high level by creating and implementing employee contests and rewarding strong performance which resulted in an increase in food and beverage sales.•Created loyal and highly satisfied guests by maintaining high quality standards and consistently exceeding the guests’ expectations.•Enhanced the guests’ dining experience by recommending wine selections based on food pairings.