Rob Mccullough Email & Phone Number

Bonnyville, Alberta, Canada

Newfoundland And Labrador, Canada

Northwest Territories, Canada

Seeking a leadership role within the Telecommunications Industry and begin a brand new chapter with my career.

Northwest Territories, Canada

Reporting to the VP, Network Operations, Led and supported a team of 3 managers and 60 unionized positions responsible for the day to day operations and maintenance of the network across four million square miles of demanding geography which included the three territories of Northern Canada. Four million square kilometers.• Led an initiative to reduce the Mean Time to Repair (MTTR) of major network outages by focusing on the customer experience and what the impact was for the customer. Temporary repairs, re-routing the service, diligently following a designed multiple plan approach, which included an escalation timeline, resulted in a significant reduction in MTTR from 9.8 hrs to 4.3 hrs. The service was made available for the customer on a significantly shorter timeline. • Provided the leadership focus to drive the reduction of Major Service Outages. This was accomplished by creating and implementing a prioritized proactive maintenance and remote monitoring plan. Partnered with and educated construction entities and government agencies on how they could help decrease construction caused outages. The number of outages were reduced dramatically. Forty one fewer outages in 2017 compared to 2016.• Moved network outage triage within the Network Operations Control Centre from hours/days to less than 1 hour on average, by introducing new procedures, tools, training and incident goals for the operations team to follow. This initiative also achieved significant cost avoidance as many dispatches were avoided due to the new procedures.• Implemented a focused plan to ensure all of Network Operations Health and Safety training (Accident Prevention Program} and gear inspections were current, leading the entire company with completion results and achieving the goal of 100% completion of safety training for the entire team.

Northwest Territories, Canada

Reporting to the VP, Customer Experience Excellence, led and supported a team of 8 managers and 60 unionized positions and was responsible for the Consumer and Business Service Delivery and Assurance across the three territories, Northern BC and Northern AB.• Increased overall Employee Engagement score from 69% to 76% and Trust in Senior Leadership from 44% to 60% through implementation of an improvement plan focused on communications and employee engagement and transparency.• Reorganized the remote technician structure focusing on consistent approaches, targets and procedures, resulting in lower employee turnover and CRTC results being achieved consistently month/month. • Through the analyses of data, which then drove business decisions for change, I was able to change the technician utilization from 45-50% to 75 -80%.

High Level, Ab

Reporting to the Director, Retail and Marketing and supported a team of 4 unionized positions. Main responsibilities included supporting the operational team and increasing our Brand presence in the community.• Implemented an area ownership and pride culture within the team who were demoralized and did not feel part of the overall Northwestel team. Facilitated discussion sessions to identify key areas of concern and collaborated on improvement plans. Built trust, ownership and pride within a couple of months.• Changed monthly strategy update meetings from discussion sessions to action and outcome update meetings. Reached out into cross department teams to help drive action planning and accountability for results.

Grande Prairie, Ab

Reporting to the VP, Customer Solutions Delivery, led a team of five managers and was responsible for service delivery and assurance as well as being the local face of TELUS within Grande Prairie championing the TELUS brand.• Represented TELUS team in community events and local information sharing in support of “We Give Where We Live” initiatives.• Brought an atmosphere of actions and results to the leadership team and supported them through training and coaching.

Fort Mcmurray, Ab

• Brought the TELUS technical team and Ledcor partner teams together, working collaboratively in support of the overall TELUS strategies in the region. A very proud moment was having both TELUS and Ledcor team members attend a face to face question and answer session with SVP, VP and Human Resources Senior Director, as part of the TELUS House grand opening event.• Improved Employee Value culture significantly in first 2- 3 months in the role.