Rob Mims Email & Phone Number

Washington D.C. Metro Area

Under the guidance of the Assistant Director of Loan Policy and Valuation, helps plan and implement the management and oversight of the SAH program. Makes recommendations regarding the formulation, application, and modification of legislation, regulations, policies, and procedures concerning SAH activities to improve program efficiency, effectiveness, and consistency. Reviews current and potential practices, analyzes national workforce data, and anticipates the effects of economic and legislative changes. Develops, tests, maintains, and recommends enhancements of SAH related technologies and systems, focusing on workflow, data collection, data reporting, and efficient program administration. Develops and conducts training for Regional Loan Center (RLC) personnel on SAH operations to ensure VA maintains a trained and effective work force. Resolves controversial or unprecedented issues relating to the SAH program. Prepares responses to sensitive, precedent‐setting inquiries on behalf of individual Veteran issues. Writes formal responses to members of Congress, other government agencies, and private or nonprofit entities regarding grant administration. Provides outreach, personal contact, and presentations to various internal and external stakeholders, including Veteran town halls, nonprofit organizations, industry partners, and Foreign Service staff working in US embassies worldwide. Processes and manages SAH grant projects located outside of the continental United States (OCONUS) while displaying a high degree of sensitivity, tact, diplomacy, and professionalism. This includes traveling to international project sites to conduct feasibility studies and final field reviews of work completed to ensure adherence to program requirements. Performs program oversight and maintains effective internal controls to ensure that SAH funds and other assets are safeguarded against fraud, waste, and abuse, and are in compliance with Title 38 and all applicable laws.

Nashville, Tn

Under the guidance of the Chief, LGY Monitoring Unit, expertly provided technical reviews of mortgagee, RLC, and other program participant activities, including performance audits of private sector mortgage lenders, related to the VA Home Loan Guaranty Program. Performed quality reviews of LGY field operations (including SAH, Construction and Valuation, Loan Production, and Loan Management) to ensure adherence to program policies and regulations. Communicated the results of performance audits and quality reviews to private sector mortgage lenders as well as RLC and LGY management. Assisted with the development of guidelines and procedures for monitoring LGY programs. Developed and presented SAH training to supervisors and colleagues and served as a technical expert to the Chief on all matters related to monitoring program participants and reviewing LGY field operations.

Fayetteville, Nc

Under the guidance of the Valuation Officer (VO) and Assistant Valuation Officer (AVO), exercised significant decision-making authority, communicated promptly and courteously with customers, and collaborated with co-workers, other business lines, and external stakeholders to accomplish the LGY mission. As a SAH Agent, assessed the needs of Veterans eligible for the SAH benefit and recommended adaptations. Determined the feasibility and suitability of adapting the homes of Veterans. Employed sound construction principles when reviewing plans, specifications, and related exhibits to determine acceptability and adherence to VA’s minimum property requirements. Developed SAH grant projects for RLC approval. Managed SAH grant projects from construction start to completion, including the disbursement of significant funds to Veterans and private contractors. Effectively and efficiently collaborated with builders, inspectors, attorneys, bankers, and other external stakeholders to provide the SAH benefit to Veterans. As a Senior Appraiser, completed field and desk reviews of residential property appraisals used for VA guaranteed loans and the liquidation of VA owned property. Applied research and analytical techniques and employed sound real estate appraisal principles while reviewing appraisals for adherence to USPAP and VA supplemental standards. Resolved construction complaints and valuation appeals related to VA’s Home Loan Guaranty Program. Expertly interpreted and applied existing policies and regulations related to construction and valuation.

Charleston, South Carolina

Successfully managed all aspects of a real estate appraisal business, including financial and business operations, marketing, customer service, and supervising/mentoring apprentice appraisers. Expertly applied data derived from market research to produce well-supported, real property valuations of single-family homes, multi-family homes, income producing properties, and vacant land. This data included absorption rates, rates of change, forecasting adjustments, market rents, capitalization rates, and supply and demand analyses. Became an expert on local, regional, and national economic factors affecting real property values in my geographic area. This data was used to forecast changes in the local market and consult clients on potential real estate investments and divestments. Completed appraisals for estate planning, tax appeals, employee relocation, historic easements, partial interest valuation, retrospective valuation, and foreclosure/liquidation. Routinely completed appraisal reviews for lenders as part of the quality control process. Frequently served as an expert witness, communicating complex data and analyses to various stakeholders in court or in depositions, some of which were adversarial in nature. Vigorously pursued educational opportunities that resulted in a professional designation.

Charleston, Sc

Expertly applied data derived from market research to produce well-supported, real property valuations of commercial properties, single-family homes, multi-family homes, income producing properties, and vacant land. This data included absorption rates, rates of change, forecasting adjustments, market rents, capitalization rates, and supply and demand analyses. Became an expert on local, regional, and national economic factors affecting real property values in my geographic area. This data was used to forecast changes in the local market and consult clients on potential real estate investments and divestments. Completed appraisals for estate planning, tax appeals, employee relocation, historic easements, partial interest valuation, retrospective valuation, and foreclosure/liquidation. Routinely completed appraisal reviews for lenders as part of the quality control process.

Columbia, Sc

Successfully developed new business relationships with single-family, multi-family, and commercial builders in coastal South Carolina. Expertly interpreted complex residential and commercial construction plans to competitively bid roof trusses, floor trusses, beam systems, pre-fabricated wall panels, and lumber packages. Negotiated the price and terms of these packages and sold them to customers. Collaborated with customers and production staff to ensure products were delivered to the construction sites on schedule. Responded timely to job site issues to minimize construction delays.

Successfully developed new business relationships with single-family, multi-family, and commercial builders in southeastern South Carolina and Georgia. Expertly interpreted complex residential and commercial construction plans to competitively bid roof trusses, floor trusses, beam systems, and light gauge steel products. Negotiated the price and terms of these packages and sold them to customers. Collaborated with customers and production staff to ensure products were delivered to the construction sites on schedule. Responded timely to job site issues to minimize construction delays.

Pompano Beach, Fl

Installed and customized engineering software for truss manufacturers in an eight state territory. Ensured newly installed software communicated properly with automated production systems. Trained clients on site and in classroom settings on use of the software. Consulted existing clients on improving plant efficiency and upgrades to state of the art automated production systems.

Moncks Corner, Sc

Expertly interpreted complex residential and commercial construction plans to design competitively priced roof trusses, floor trusses and beam systems.

Charleston, Sc; Rock Hill, Sc; Hilton Head Island, Sc

Successfully managed the janitorial contracts with two South Carolina school districts while providing a superior level of customer service. Developed and effectively implemented labor, supply, and maintenance budgets. Trained and supervised a staff of 50 employees that exceeded customer expectations.

Bachelor Of Science (B.S.), Business Administration

Professional Designation, Sra