Rob Montero-Blanks Email & Phone Number

Portland, Oregon, United States

● Ensure client satisfaction and project success by overseeing processes of Project Managers and assigning jobs to best candidates, as well as meeting with client contacts to set expectations and bridge communication gaps between both parties.● Lead with the onboarding of new clients in order to set up clients all over the nation for success in all of their written translation needs.● Handle corrective actions as needed to keep client satisfaction and ongoing business with them

Portland, Oregon, United States

● Prioritize service delivery and efficiency; nurture client relationships to increase new and repeat business ● Demonstrate exceptional problem-solving, utilizing sound judgment to resolve critical issues● Display commitment to service and consistently meet delivery targets, raising customer satisfaction and retention ● Comply with company policies; oversee vehicle maintenance and repair to mitigate downtime

Hillsboro, Oregon, United States

● Spearheaded recruitment and sourcing for MTI Technologies; created job postings and interviewed merchandisers/applicants, staffing one (1) position● Utilized external resources and applicant tracking systems to source and match candidates to pre-employment requirements● Tracked vacancies and recruited in line with equal opportunity laws, adopting practices to foster diversity and inclusion● Reviewed resumes and extended job offers to successful applicants, seamlessly onboarding new hires

Anaheim, California, United States

● Leveraged product knowledge in addressing inquiries, enhancing customer experience by 25%● Employed active listening, effectively resolving routine and complex issues to avoid escalation● Supported growth initiatives by providing general guidance and training for new processes and policies● Upheld confidentiality standards and effected measures to boost compliance

Bakersfield, California, United States

● Oversaw student development and training, executing strategies to upskill ● Conducted performance evaluations; identified deficits and set improvement goals, enhancing program efficacy ● Demonstrated utmost professionalism, utilizing effective communication and subject matter expertise to facilitate group discussions

Bakersfield, California, United States

● Adhered to standard operating procedures, implementing strategies to improve collecting, sorting, and stocking by 50%● Met health and safety requirements by meticulously sanitizing and organizing environment● Maintained friendly, professional demeanor and streamlined workflow to achieve company’s service objectives

Bachelor Of Arts - Ba, Communication And Media Studies

Theatre/Theater

Activities and Societies: SAGA club vice president