Rob Moses Email & Phone Number

Canada

Ontario, Canada

Toronto, Canada Area

• Working with the stakeholders and team members to scope, size and articulate project concepts into clear project objectives, delivery approaches and plans – (Appropriation Request, Project Charter, Scope Plans, Cost, Time and Communication plans etc)• Participated in the implementation of Business Transformation Initiatives.• Analysed business processes and synthesized complex information into concise, readable, unambiguous process models and process documentation.• Collaborated with product teams to decompose large epic stories into features and user stories that can be understood by business leads and developers• Implementing Microsoft D365 Online version for their sales line of business

Mumbai Area, India

• Implementing Microsoft Dynamics CRM version 9 Sales Module• Leading a team of Business Analyst, Developers and Testers• Managed this project right from the initiation to closure to transitioning it into a support engagement.• Used Microsoft Flow, Microsoft Azure, PowerBI’s functionalities to build the sales system.• Managed this project completely through JIRA by writing user stories• Conducting Daily Sprints along with the Business Product Owner group• Conducting Sprint Closure Demonstration and getting sign offs for the developed sprints• Managing the Testing team to write test cases & executing them

Mumbai Area, India

• Lead a team of Business Analyst, Developers and Quality Team to develop Sales Management System & Service Module• Engaging and coordinating Business Analysis sessions for understanding client business processes and mapping them to appropriate IT elements• Documenting the requirements in the form of a Functional Specification Document with the help of the Business Analyst• Translating a Business Requirement Document into MSCRM Functionalities• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience• Always respecting the changes in client requirements and accommodating as much as possible based on priorities to the benefits of business• Developing a Project Plan using Microsoft Project Plan (MPP) or JIRA in the form of a User Story and circulating it to the Senior Management group to get a sign off• Manage Developers to execute the signed off FSD while managing the Time, Scope & Cost of the project

Mumbai Area, India

• Manage a support team to provide first class post technical support to Microsoft Dynamics CRM, Talisma, PivotalCRM Customers• Establish and manage strong internal relationships with key stakeholders by understanding their business strategies, application usage and priorities• Develop project plans, outlining project scope, activities, schedules, deadlines and cost/time estimates for timely delivery• Set clear objectives, evaluate progress and instil a high-performance culture with focus on team work, service excellence and ownership for resolving customer issues• Set-up, manage and improve standards and procedures within the team• Review daily priorities and take appropriate action to ensure results are achieved• Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions• Ensure high quality, up-to-date documentation exists for all service arrangements• Ensure test labs are maintained to agreed standards and all relevant testing is documented• Provide input into the company service strategy• Executing Change Request for Product Enhancements• Hiring, Scope, Time and Cost Management for the Business is a core part of the KRA as well

Navi Mumbai, Mumbai.

Assistant Manager for Product Support & Services (PSS) - Microsoft Corporation

Mumbai Area, India

• Implementation complete modules of Microsoft Dynamics CRM : sales, marketing, services, Reports, • Integration with ERP software package, Data Migration from old contact management system to new MS CRM system. • Perform MS CRM Architecture and Developer for install, configure, deploy, developing, customization, training and support in the CRM projects for over 3 years. • Strong knowledge and experience of Microsoft Dynamics CRM functionalities and business process analyst. • Set up Microsoft CRM Environments and demonstrate them to potential prospects. • Lead Microsoft CRM team to implement CRM system for clients. • Gather end-users’ business requirements and translate them into CRM Application functions.• Create and develop Microsoft Dynamics CRM Custom parts (callout, workflow, data migration, email integration.• Perform gathering business requirements needs and translate into Microsoft Dynamics CRM functions. • Customize CRM reports to specific business requirements need by using SQL Reporting Service.• Configure and implement MS CRM system to support sales business pipeline management requirements. • Import and migrate data from old legacy systems into Microsoft CRM by Microsoft Data Migration Framework (DMF) and create MS CRM templates for other potential clients. • Provide guidance with support for clients and internal consultants to utilize CRM System. • Perform MS CRM Architecture to offer recommendations the best practice to implement MS CRM system for different clients’ environment.

Pmp, Project Management

Master Of Business Administration (Mba), Business Administration, Management And Operations

Operations Management

Bachelor Of Information Technology, Information Technology

Information Technology