• Hire, train, and develop a team of IT professionals• Support safety programs and OSHA compliance for a safe work environment• Provide technical assistance for continuous improvement of IT solutions• Establish and maintain positive relationships with staff and partners• Lead infrastructure builds in new facilities• Plan, organize, schedule, and supervise day-to-day technical support activities• Measure, monitor, and maintain team's ability to meet or exceed SLAs• Develop and maintain policies, procedures, and processes• Oversee management of equipment and parts inventory• Create, manage, and support recognition and communication programs• Consult with employees to determine appropriate hardware and software needs• Administer software used by the company• Evaluate technical purchasing options and vendors• Install software and necessary applications for workflow• Train users on new software through various channels• Support and enhance the security program through IT operations• Document hardware and software updates• Maintain essential IT operations, including security tools, applications, servers, laptops, desktops, software, and hardware• Analyze department needs and identify vulnerabilities for solutions• Manage IT-related projects and workloads for systems team.