Robert Nelson Email & Phone Number

Winston-Salem, North Carolina, United States

• Manage 3-5 project teams in parallel across various divisions within the organization consisting of Business Analysts and Developers, successfully executing HR and IT operational strategies• Cultivate relationships with organizational VPs and stakeholders through consistent and effective communication to drive the company vision• Directed a team of Dynamics Developers and collaborated with the Oracle team for the Oracle conversion project, successfully integrating 7 divisions of engineering across the country and simultaneously converting all their backends from Solomon to Oracle while creating a new Work Management platform for divisional projects• Lead Dynamics Business Development team to design and implement a Field Services Application that coordinates and tracks customer approvals (such as CAD designs and permitting requirements), leading to the execution of the Storm Secure Underground Project (SSUP) for Florida Power and Light, strengthening the sustainability of operations through disaster and recovery planning• Lead Dynamics Business Development team to design and implement a Work Management Application, which enabled resource management and billing to be applied and invoiced for specific engineering tasks• Co-led the Dynamics Development team to enable Pike Telecom and Renewables in Texas for battery storage project• Assisting with end-of-life process of Ultipro (HR platform) and data migration to the internal Enterprise Data Warehouse, improving the accuracy of data analysis and reporting• Work closely with the Oracle Project Setup Team to streamline task input processes using a hybrid model by introducing and acclimating employees to a new system while transferring everyone from different systems onto 1 platform, leading to standardizing workflows

• Chosen as a member of the Technology Delivery Committee assembled by the CEO to onboard different members and build focus groups to obtain multiple perspectives from the field, enabling improvements for the development and delivery of IT initiatives and establishing Field Technology Champions• Liaised between the internal Developers and clients, including Duke Energy, Florida Power and Light, Oncor, and Dominion, ensuring attainment of customer requirements• Worked with HR to develop, rebrand and train Pike to Go (formerly Beekeeper) internal social media and communication platform by directing the Implementation team, leading to strengthening a positive working culture

• Spearheaded the New Technologies Mobile team to conceptualize, design, gather requirements, and implement mobile field solutions and internal applications, providing modernization efforts across the organization to streamline business processes• Integral member of a paperless transformation POC, resulting in the design and implementation of a new electronic Pike Time Entry mobile timesheet for specified time and equipment of 3K+ field users, enabling accurate and efficient invoicing for 300+ customers• Instrumental in the development of PikeTrac (Terrain Recognition and Coordination) to track the GPS location and generate contact information of all field users with an iPad and the Unit Trac application to provide invoicing and capture field inventory allocation per unit job• Performed ongoing training for different teams on the utilization of the new implementations by traveling around the US to work with Area Supervisors, VPs, and Operations Specialists to instill the entire transformational effort, resulting in 100% adoption across the organization in 3 years• Distributed 3K+ IOS devices and trained Field, Corporate, and Engineering members as the Lead Technical Instructor for the Leadership Academy on strategic automation implementations, significantly improving operational efficiencies and accuracy• Integral member of the Vendor Selection Team, meeting with Apple for IPad utilization and researching ruggedized solutions for harsh field environment, enabling a brand-new initiative and strategic direction for the company• Drafted technical documentation, SOPs, and quick reference guides (QRGs) based on employee needs and learning, ensuring all staff members comprehended the information and adhered to policies

• Headed a team of Support Analysts to deliver 24/7 support above Helpdesk capabilities, including remoting into machines, resolving technical issues, ensuring successful software deployments, assessing hardware diagnostics, enabling software, and printing environments, and installing network operations, providing technical support for 7K corporate and field users• Fostered customer relationships as the Level 2 Support Team Lead for multiple offices across the US, including Company Headquarters, Engineering, Fleet, Field, and Construction operations by maintaining SLA standards with all departments, resulting in sustaining customer satisfaction

• Managed the daily sales and services operations by bidding and monitoring contracts with local businesses, doctor and dentist offices, and schools to set up networks for their organizational systems, influencing growth for the company• Drafted and negotiated a proposal and maintenance contract with Forsyth Country Day School, delivering up to 165 custom-built machines annually• Enacted as a Radio Personality on WSJS “Computer Talk,” providing technical troubleshooting and solutions during live broadcasts, supporting listeners while executing marketing opportunities

Master Of Science - Ms, Information Technology Project Management

Bachelor Of Science - Bs, Industrial Technologies

Associate Of Arts And Sciences (Aas), Network And System Administration/Administrator

Education record