Rob Norman Email & Phone Number

Cape Coral, Fl, Us

Cape Coral, Fl, Us

Washington, Dc, Us

IT Asset ManagementChange ManagementConfiguration ManagementService+ CMDB ManagementEnterprise ManagementInternal Controls Program Audit ManagementIT Hardware Product Catalog Request ManagementIT Contract Management TS/SCI/SSBI/w Poly

Bonita Springs, Fl, Us

Led and managed approximately 30 company employees and 25 contracted employees in the overall IT Infrastructure and Operational areas such as Service Delivery, Field Operations, IT PMO, Network Services, Telecommunication Services, Service Desk / Desktop / Client Services, Vendor Management, Cybersecurity, Inventory, Asset Management, Disaster Recovery/ Contingency Planning, IT Hardware and Software refreshments and deployments, IT Financials, Audits (IT Hardware, Software, and Services financial invoices), ERP, ITSM, CRM, BRM, and the ServiceNow platform.Highlighted activities of accomplishment:• Managed the Herc Rentals separation activities for spinning off from Hertz and associated TSA contract service agreements. Global Migration include approximately 400 Herc Rental locations throughout the US, Canada, Saudi Arabia, and China. • Administered the divestiture/selling of 62 Herc Rentals locations in Spain and France.• Designed, erected, and stood-up brand new area system platforms through the business such as MPLS connectivity cloud, AWS cloud, Wi-Fi, VOIP phone, printer, branch paging, branch security camera network, Broadband DSL/ISP services, Microsoft O365, Concur T&E, and A/V appliances.• Over a 3-year timeframe, I identified financial opportunities for expense reduction in the IT Department’s 66-million-dollar budget while still bringing on new services, maximizing existing services, and negotiating new contracts with service vendors.o Network/Telecom area – cut budget from 12.3 million to 5.7 million dollarso Desktop area – cut budget from 8.6 million to 6.3 million dollars In just these two areas, the result was a 43% reduction/cost savings• Team member of both the Change Management Approval Board (CAB) and the IT Governance Committee Board (ITGC).• Managed staffing, recruitment, supervision, scheduling, development, training, mentoring, evaluations, awards, and disciplinary actions for IT personnel.

St Louis, Missouri, Us

• Managed all aspects of projects to include planning, design, engineering, procurement, resource planning, cost, scheduling, and implementation activities across multiple areas and multiple project teams• Established a defined project charter for each project, ensuring that all involved team members understood and agreed what the project’s definition was for tollgate approval• Ensured all projects were consistently performed within business’s policies and standards to deliver projects on time and within defined budget• Prioritized multiple concurrent large, multi-million dollar complex global projects simultaneously

Us

• Responsible for processing all Global Government telecom customer requests.• Assigned work to 18 various accounts representatives under my supervision:• Enforced policies and procedures put in place by site manager and/or Government leads.• Supported government customer and performed as liaison between them and contracting personnel in regards to unlimited issues due to policies, regulations, operating procedures, etc.• Assisted customer with cost quotes for both futuristic requirements and requirements currently received and getting accurate justification for funding.• Provided functional guidance, supervision, technical support, training, and quality assurance/quality control to all involved with customer order.• Evaluated analytically and systematically problems of workflows and report to applicable customer pertaining to situational awareness.• Over 60 DOD, DOT, DOJ, and other various agencies encompassed as “customers”.

Washington, Dc, Us

Provided secure telecommunications support to the fleet (air, surface, sub-surface, and shore).

Master'S Degree, Management And Computer Resources And Information Management

Bachelor Of Arts (B.A.), History