Assigns client workload among implementation ream appropriatelyOversees work plan and timeline for implementations ensuring implementations meet timeline goalsEnsures kickoff calls and weekly checkpoint meetings with clients occurSupervises the Electronic Data Interchange (EDI) and Data Validation process to ensure an efficient implementationParticipates in weekly client forecasting meetings with leadership team maintaining a 98% forecast accuracy throughout FY22Resolves internal and external roadblocks in a timely mannerEvaluates implementation specialists and provide coaching feedbackLeads cross functionally within Macro Helix as well as McKessonIdentifies areas to continuously improve the 340B Architect implementation processComplete onboarding for new implementation specialistsResponsible for a team that generates over $10M in new revenue annually with an error rate of 0.1%Assists with the strategic partnership of larger health systems by becoming a sponsor for these customersReduced implementation timeline by 30% by introducing a new project plan to ensure consistency between each implementation.Increased customer satisfaction surveys from 78% to 97% favorable feedback between FY19-FY21Collaborate with other teams through monthly AAT meetings, six sigma projects, release planning, and efficiency discussionsResponsible for being the subject matter expert for new products released through collaboration with the innovation teamPerformed budget management tasks such as monitoring team performance against forecast and assisting in the preparation of annual budgets

Provide strategic support for 340B Architect initiatives that require technical support and implementation efforts. Customize software settings to meet customer requirements and resolve any issues or concerns regarding to the application. Provide technology sales leadership and support throughout the implementation process. Create and present project implementation plans to customers for 340B Architect. Provide focal point contact for internal communications and escalation of issues for the 340B Architect product and associated business operations. Conduct feasibility and profitability analysis to determine financial impacts. Manage the project from start to finish and establish timely, clear, task and engagement expectations. Address any customer performance and/or satisfaction issues. Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.Create and present project implementation plans to customers for 340B Architect. Conduct pre-launch calls to review completed setups, identifies actions items to be completed and outlines launch agenda. Analyze and accumulate product enhancement recommendations providing customer feedback to the product development teams.Train end users and answers application questions and providing training aids. Offer technical assistance at customer sites when necessary.  Develop processes and tools required to facilitate product optimization. Conduct post implementation optimization and presentation of results.

Developed and completed thousands of automated and manual test cases.Solely responsible for testing National Sales channel order entry systems.Reviewed and updated test workflow processes to ensure clarity and consistency to support timely and efficient testing.Thoroughly tested system changes and enhancements to ensure flawless execution.Coordinated releases between multiple teams to support overarching business needs. Facilitated status and release meetings to keep all impacted groups informed and ensure schedules were met. Primary programs used: HP Quality Center, QuickTest Pro, PL/SQL, Oracle, FTP Client, UNIX, On Track, Reflection, Remedy, salesforce.com and VRMS.

Primary point-of-contact for multiple Certified Marketing Representatives (CMRs), representing more than $18M in revenue. Managed a high-volume workload within a deadline-driven work environment.Responsible for the correctly processing over 60K yellow page advertising items Performed work with high degree of quality, completing 3 consecutive years error-free.Developed an excellent rapport with Sales representatives by listening effectively, communicating clearly, and working to reach mutually beneficial results. Assisted CMRs with inquiries and resolved potential issues. Proactively identified and resolved account issues to ensure client advertising printed error free.Soley responsible for organizing and coordinating the timely delivery of daily reports.Awarded with Employee of the Month for volunteering to take on extra work, completing work error-free, and continually going above and beyond.