Robert Oldroyd Email & Phone Number

Greater Salt Lake City Area

Listen to the specific needs of clientele to generate distinctive plans for recognizing, mitigating, and financing risk. Act as an advocate between clients and insurance carriers. Provide resources for safety and loss control, risk transfer, and claims management.

Orem, Utah

Facilitate the education of aviation science students. Help students understand the complex principals of risk management and insurance in a simple and rewarding way. Apply key learning objectives to real world scenarios. Stay up to date on current events in aviation risk management.

Salt Lake City, Utah

• Increased crew efficiency and reduced job time 40% by providing structure and following a daily schedule.
• Communicated effectively with crews and customers, and focused on hiring personnel that best fit objectives.

Cottonwood Height, Utah

• Accurately forecast call volume, handle time and staffing needs for a up to five teams, totaling approximately 700 crewmembers at full staff, using Aspect Workforce Management and Microsoft Excel.
• Make staffing recommendations based on current weather, marketing campaigns, seasonal trends, and other factors affecting operations.
• Generate cost saving and ad-hoc reports by using Microsoft Excel and Tibco Spotfire.
• Communicate effectively with other departments to resolve system issues and obtain accurate forecasting data.

• Creatively aided customer decisions about flights in relation to cancellations, reschedules and changes in itinerary.
• Assessed and balanced customer or company needs to determine appropriate fee waivers and exception situations.
• Utilized Sabre Interact to update detailed customer information for re-routing and customer loyalty rewards.

Salt Lake City, Utah

• Assisted Airside Operations Specialists in airport and runway inspections to ensure safety and functionality.
• Coordinated with airport management to determine daily needs of the airport in the areas of flight operations, emergency services, and general customer service.
• Assisted supervisors in landside and parking operations to manage flow of traffic, and conducted security checks.
• Investigated reports of bird strikes, and compiled detailed report of findings to be provided to federal agencies.
• Prevented and mitigated interference from airport wildlife by setting traps and relocating animals.