• Provide office-wide Zoom support by testing all videoconferencing equipment, including iPads, audio bridges, microphones, and speakers on a weekly basis; troubleshoot issues, as needed.• Issue Zoom licenses for staff company wide, as requested.• Provide excellent support for all restaurants by troubleshooting phone and LTE tickets, working with TST and phone carrier techs, and following through on issues to resolution.• Ensure consistent network connectivity by adding and configuring Access Points for the New Restaurant Group prior to restaurant openings; troubleshoot and resolve connectivity issues, as needed.• Maintain and enhance the RC telephony system (Avaya) by adding and removing phone system subscribers; add users to specific groups (i.e., Help Desk) and to Chronicall for reporting purposes.• Contribute as Co-Lead on high profile VoIP migration project by working with techs to install VoIP phones, confirm functionality, and ensure successful port request; submit weekly project status reports to department management.

• Provided excellent customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims.• Performed initial capture of new Auto claims; processed all “First Notice of Loss” and performed enhanced capture steps as needed.• Demonstrated understanding of policies and provided guidance and assistance to callers based on their needs; made limited recommendations on enhancements as needed.

* Provide clients with analysis of current videoconferencing technologies to assist in their decision of which platform to use* Devise step-by-step documentation on how to connect to videoconferencing meetings on laptops, smartphones, and tablets* Monitor meetings at request of clients to ensure quality* Work closely with videoconferencing vendors to report technical issues that arise during meetings and follow through to resolution

* Led team of 15 IT Coordinators (non supervisory role) in providing videoconferencing services for the firm by setting up meetings, distributing meeting info to all pertinent parties, and connecting, testing, and monitoring all meetings. * Successfully connected and monitored several videoconferences on a daily basis.* Devised and implemented videoconferencing procedures that resulted in error-free meetings.* Set up for meetings included partner meetings, Executive Committee meetings, Board of Directors meetings, practice group meetings, CLE presentations, attorney/staff interviews, depositions, and Marketing seminars.*Maintained Polycom Real Presence codecs in over 40 conference rooms firm wide by installing timely software upgrades as necessary.* Worked closely with vendors to resolve codec/equipment issues; opened tickets for issues in all offices and followed through to resolution.* Provided firm attorneys and staff with documentation on how to connect to firm videoconferences on laptops, tablets, and smartphones.* Configured firm e-mail, contacts, and calendars for attorneys on iPhone, iPad, and smartphone devices; perform software upgrades on devices as needed.* Primarily responsible for firm wide teleconferencing, including creating attorney/staff accounts as necessary, setting up and recording Web Ex meetings, and troubleshooting issues that arose.* Set up audio/visual equipment for attorneys and staff, including laptops, Clickshare, LCD projectors, flip charts, and easels for meetings and seminars. * Maintained, customized, and enhanced telephony systems, including HiPath 4000 and Siemens Web Assistant (voicemail); add and remove phone system subscribers, set up hunt groups and vectors for the Help Desk, and generate daily ad hoc reports for the Help Desk supervisor.* Trained end users on how to access voicemail, change name recording and password, and how to create and forward voicemail messages.