As a sales engineer at Synapse Wireless, I'm responsible for the following: Creating and delivering sales enablement training for connected lighting to sales team and channel partners, including OEMs, lighting agents, specifiers and distributors. - Providing application design and technical assistance to channel partners; including analyzing CAD drawings, performing site surveys and reviewing other technical documentation to promote an optimal solution to meet customer’s application needs… Show more As a sales engineer at Synapse Wireless, I'm responsible for the following: Creating and delivering sales enablement training for connected lighting to sales team and channel partners, including OEMs, lighting agents, specifiers and distributors. - Providing application design and technical assistance to channel partners; including analyzing CAD drawings, performing site surveys and reviewing other technical documentation to promote an optimal solution to meet customer’s application needs. - Providing guidance to key business units regarding product enhancements and market problems learned while working with customers in the field. - Working with 3rd party integration partners to test and certify Synapse products in their solutions. - Supporting the sales & marketing team, as well as key channel partners at industry trade shows. - Creating and maintaining SimpySnap demonstration sites, for use in pre-sales discussions with potential customers. - Creating and delivering product demonstration videos for Synapse website and YouTube channel. Show less

As a systems engineer at Synapse Wireless, I was responsible for the following:Creating and delivering technical training and certification programs for connected lighting to 3rd party partners, installers, customers and commissioners. - Supporting OEM channel by providing training, system integration, and end-of-line testing support. - Delivering remote and on-site services and support for customers and partners installing, commissioning and providing training for our products and… Show more As a systems engineer at Synapse Wireless, I was responsible for the following:Creating and delivering technical training and certification programs for connected lighting to 3rd party partners, installers, customers and commissioners. - Supporting OEM channel by providing training, system integration, and end-of-line testing support. - Delivering remote and on-site services and support for customers and partners installing, commissioning and providing training for our products and solutions. - Working with research and development team to troubleshoot and resolve field issues as well as identify system features to enhance product offering. - Assisting with field site surveys. - Validating customer solutions that include various 3rd party hardware components. Handling pre-sales & post-sales tickets for end users and channel partners, including commissioning, pre and post-sales support. Show less

As a product support manager at ADTRAN, I was responsible for the following:All aspects of hardware and software product support from the design phase to deployment. - Working with hardware and software developers to investigate, isolate and address product issues. - interfacing with technical and business points of contact at major accounts and service providers to resolve critical customer situations. - Providing technical assistance to sales engineers for field trials of ADTRAN products.… Show more As a product support manager at ADTRAN, I was responsible for the following:All aspects of hardware and software product support from the design phase to deployment. - Working with hardware and software developers to investigate, isolate and address product issues. - interfacing with technical and business points of contact at major accounts and service providers to resolve critical customer situations. - Providing technical assistance to sales engineers for field trials of ADTRAN products. Responsible for representing customer interests with regard to future and current product development by working with Design Engineering, Product Management, Sales and other ADTRAN departments. - Managing a team of local and remote product support engineers, providing customer service coaching to team members for the handling of sensitive customer situations. Providing regular feedback with regard to engineer performance, including writing and performing yearly performance reviews. Performing design and implementation of new installations for several CPE product families including routers, switches, firewalls, VoIP Session Border Controllers and Proxies. - Serving as an escalation point for isolation and resolution of critical customer issues discovered on existing networks, new installations and first office applications including: VoIP (SIP / MGCP), Firewall / NAT, Session Border Controller, QoS, Multicast, VLAN Trunking, GPON, Active Ethernet, Frame Relay, PPP, legacy voice (FXS, FXO, ISDN PRI, RBS trunks). Creating and delivering technology training and product training to technical support engineers, sales engineers and customers. Developing and edited technical writing documents, software release notes, and ADTRAN certification exams; created configuration and troubleshooting guides and videos for ADTRAN’s support community website, as well as responded to forum posts as the subject matter expert for VoIP. Show less

As a technical support engineer at ADTRAN, I was responsible for the following:Assisting customers to solve technical problems with ADTRAN Enterprise WAN and Integrated Access equipment. - Investigating customer issues by utilizing test sets and a wide range of CPE and transmission equipment. - Working with software and hardware developers to drive customer issues to resolution. - Providing support for the following technologies: T1, T3, ISDN, DDS, Analog Voice, Routing, Switching, Serial… Show more As a technical support engineer at ADTRAN, I was responsible for the following:Assisting customers to solve technical problems with ADTRAN Enterprise WAN and Integrated Access equipment. - Investigating customer issues by utilizing test sets and a wide range of CPE and transmission equipment. - Working with software and hardware developers to drive customer issues to resolution. - Providing support for the following technologies: T1, T3, ISDN, DDS, Analog Voice, Routing, Switching, Serial Communications, and E1. Show less