Rob Paisley Email & Phone Number

Wooster

Ashland, Ohio

• Overseeing the day-to-day operations of 5 branch locations within the state, while participating in daily operational and sales activities to achieve customer service, sales, community, and business growth objectives.
• Managing 66 branch personnel, providing training and writing curriculum for management level staff, as well as staffing, scheduling, prioritizing, and delegating work assignments.
• Monitoring and evaluating employee performance, providing coaching, mentoring, and ensuring professional development into leadership roles within the organization.
• Designing then implementing community development initiatives, actively representing the Bank by strategically participating on boards or committees, partnering with charitable organizations, coordinating and teaching.
• Creating, driving, monitoring, and reporting progress on branch standards or goals, as well as developing and implementing process or performance improvement solutions when gaps are identified.
• Serving as a documentation compliance specialist, performing and reviewing tasks requiring manager level approvals, while also addressing and resolving complex customer service issues or employee disputes.

New London, OH

• Founded and operated a specialty electronics business that specialized in the installation of audio-video and telemetry systems for the enthusiast as well as the commercial transportation industry.
• Drove hundreds of new product introductions that effectively supported the company's long-term strategy, as well as monitored and analyzed existing product mix to identify opportunities outside of new product.
• Analyzed competitors' product position to understand opportunities for expansion, while also delivering effective results that led to sales growth, customer acquisition.
• Developed and maintained professional working relationships with, suppliers, sales personnel, marketing consultants, supply chain managers, warehouse and logistics staff, accountants, and business analysts.
• Set operational Key Performance Indicators, conducted resource planning, and designed and delivered strategic goals, while also implementing a transformational change program.
• Educated staff on product features and benefits, guiding them in the proper techniques to seize opportunities for potential sales and help customers find products that meet their needs.