Rob Paisley Email & Phone Number

Wooster

Ashland, Ohio

• Overseeing the day-to-day operations of 5 branch locations within the state, while participating in daily operational and sales activities to achieve customer service, sales, community, and business growth objectives.• Managing 66 branch personnel, providing training and writing curriculum for management level staff, as well as staffing, scheduling, prioritizing, and delegating work assignments.• Monitoring and evaluating employee performance, providing coaching, mentoring, and ensuring professional development into leadership roles within the organization.• Designing then implementing community development initiatives, actively representing the Bank by strategically participating on boards or committees, partnering with charitable organizations, coordinating and teaching financial literacy, and attending local professional networking groups.• Creating, driving, monitoring, and reporting progress on branch standards or goals, as well as developing and implementing process or performance improvement solutions when gaps are identified.• Serving as a documentation compliance specialist, performing and reviewing tasks requiring manager level approvals, while also addressing and resolving complex customer service issues or employee disputes.• Promoting a positive image of the bank, as well as developing and maintaining effective business relationships with customers, employees, or retail partners, serving as a liaison between the branch and corporate departments.• Meeting profitability projections while maximizing efficiency and ensuring balance between client and organizational risk.

New London, Oh

• Founded and operated a specialty electronics business that specialized in the installation of audio-video and telemetry systems for the enthusiast as well as the commercial transportation industry.• Drove hundreds of new product introductions that effectively supported the company's long-term strategy, as well as monitored and analyzed existing product mix to identify opportunities outside of new product introductions.• Analyzed competitors' product position to understand opportunities for expansion, while also delivering effective results that led to sales growth, customer acquisition.• Developed and maintained professional working relationships with, suppliers, sales personnel, marketing consultants, supply chain managers, warehouse and logistics staff, accountants, and business analysts.• Set operational Key Performance Indicators, conducted resource planning, and designed and delivered strategic goals, while also implementing a transformational change program.• Educated staff on product features and benefits, guiding them in the proper techniques to seize opportunities for potential sales and help customers find products that meet their needs.• Performed demonstrations for customers, making them excited about the products by explaining features, mentioning sales, and promoting the value of the products.• Documenting sales by creating and updating records of customer profiles, while also ensuring operational priorities are aligned with the needs of customers and business goals.