Rob Payton Email & Phone Number

Irvine, Ca, Us

Lendistry provides economic opportunities and progressive growth for small business owners and their underserved communities as a source of financing and financial education.

- Prepared, reviewed, and rendered credit decisions for conventional, nonconventional, jumbo refinances and purchases with signing authority. - Prepared and reviewed government and bond loan refinances and purchases.

Irvine, California, United States

- Reviewed loan file documentation that includes income, asset, credit, appraisals, title reports, purchase contracts, addendums, property profiles, fraud reports, divorce decrees, court documents, etc.- Ensured high quality and strict compliance with appropriate company and secondary market standards for investors.- Conducted initial and final creditworthiness decision following full financial review.- Underwrote countless purchase and refinance applications with 0 critical quality control findings or defects. - Completed two month comprehensive underwriting training program

Irvine, California, United States

- Managed full pipeline of purchase and refinance loan files while assisting team members and manager.- Analyzed team member's KPI's to ensure meeting company standards and provided coaching where applicable. - Onboarded, trained and mentored new hires.- Hosted office hours to assist junior and senior processors in troubleshooting complex and difficult loan files.- Led weekly and monthly meetings to review goals, production, new and refined processes, announcements, etc.- Handled all escalation calls, emails, and customer service issues for several teams.

Irvine, California, United States

- Managed a large pipeline of both home purchase and refinance applications from lock to close.- Worked with internal cross-functional teams such as title, valuations, sales, closing and underwriting to originate loan files.- Effectively communicated with clients and real estate agents to complete loan files in a timely manner.- Restructured information and collected necessary documentation for the underwriting process.- Conducted initial outreach to applicants post-lock to outline expectations and set timeline.- Maintained daily workflow prioritization to ensure pipeline management meets required closing dates.

Aliso Viejo, California, United States

- Managed pipeline of loan files while assisting management as team lead.- Assisted in development of new hires, junior and senior loan consultants and troubleshooting loan files.- Hosted training sessions to strengthen application process, discovery process, income validation, product penetration and overall associate efficiency and productivity.- Produced and analyzed reporting to locate training opportunities, suggestions to management, weekly and monthly production, new and updated processes.

Aliso Viejo, California, United States

- Conversed with clients to assist with finance needs for their existing automotive loan or in the purchase of their new automobile.- Effectively sold ancillary products to clients which were included in their financing.- Facilitated the lease buyout financing program suited for existing Ally customers.- Maintained customer relations from the initial application through the funding of the loan. - Top producer in 2018 and 2019 for most loans funded and most ancillary products sold.- Sustained outstanding level of client satisfaction throughout tenure.

Aliso Viejo, California, United States

Orange, California, United States

Irvine, California, United States

El Segundo, California, United States