Rob Phillips Email & Phone Number

Rittman, Ohio

Strongsville, Oh

Responsible for over 100 pc's and users in a small business network. Administer anitvirus s/w, e-mail, CRM, inventory, office, and windows/linux software throughout 4 locations.

Tampa, Fl

Provide level 1 tech support to all North American AOL members using the Windows platform.Troubleshoot various AOL issues relating to connectivity, performance, and functionality.Meet and exceed AOL guidelines for handle time, member satisfaction, and customer quality metrics.

Back in Northern Ohio and actively seeking full time employment.

Richfield, Oh

Remote InstallationInteracted telephonically with customers to successfully schedule and complete installation of Snap-on hardware and software.Completed connectivity to all dealer management, communication, and locator systems via the Snap-on software.Maintained an average of 30+ remote installs per week and over 1100 remote installs per year during my tenure.Maintained CSI scores above 4.89 out of 5 during my tenure. Scores based on professionalism, effectiveness, phone training, and overall satisfaction. Onsite InstallationCompleted over 150 onsite installs throughout my tenure in the department.Established network connectivity at site through use of switches, hubs, routers, and wi-fi. Installed and configured W2K and W2K3 servers and their W2K/XP clientsInstalled and configured Snap-on and third party software on Snap-on and customer owned computers.Configured e-mail, network printers, network faxes, and other peripherals as customers needed.Performed onsite individual and group training on Snap-on software. TrainingDeveloped training plans for all Snap-on software.Created training material for all Snap-on software used both within the department and by the customers.Created and updated Quick Reference Guides that were sent to every Snap-on customer in the U.S. and Canada.Created CBT’s for a few Snap-On applications that were utilized by customers across the U.S. and Canada.Conducted daily “webinars” on the 5 most widely used Snap-On EPC’s (Electronic Parts Catalogs) for customers across the U.S. and Canada.Conducted new hire trainings, both departmental and company wide, on all Snap-on software offerings.Considered by supervisors to be the resident “application training expert”.

Columbus, Oh

Esquire Data Corp had contracts with the state of Ohio to maintain pc's and printers for ODJFS, the prison system, and all state license bureau's. The job was 100% travel, but all travel was within the state of Ohio. My primary responsibility in this position was to travel to any of the above agencies and fix any computer issues, both hardware and software related. With the license bureaus and prisons we supplied and maintained the ID card printers used for employee ID badges and all state issued driver's licenses.

Nellis Afb, Las Vegas, Nv

I was stationed at Nellis Air Force Base in Las Vegas, NV. I was a member of the 11th Reconnaissance Squadron, based out of Indian Springs Auxilliary Field in Indian Springs, NV. Our primary duty in the 11th was to maintain and operate the very first group of Predator UAV aircraft in the Air Force. While in the 11th I deployed to Bosnia to serve in the peacekeeping efforts as part of Operation Joint Forge.

Associate, Electronics/Satellite Communications

Electronic Theory, Satellite and Wideband Communications

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program