Rob Phillips Email & Phone Number

I have been in the IT industry for over fifteen years. It began when I was a Satellite & Wideband communications tech in the USAF. I served for four years and spent time in Bosnia in support of Operation Joint Forge. After my enlistment ended I became a field technician with Esquire Data Corp. in Columbus, OH. My primary duty was to cover central and southern Ohio for Esquire. We serviced pc's and peripherals for various state agencies including ODJFS, the license bureaus, and the Ohio Dept. of Corrections. I was then afforded the opportunity to join a startup company with a great idea - remote data storage. Unfortunately, the idea did not take off and the company went out of business. My next job provided me the bulk of my experience in the IT field. Bell & Howell needed tech support associates and I was brought in. I was promoted to the Installation and Training department shortly thereafter. My primary duties in the department were to remotely install Bell & Howell's automotive software and train end users on how to use the applications. Additional duties soon followed. Along with the remote installs I was given the opportunity to travel across the US and Canada to install and train on the software in person. I continued at Bell & Howell through their name change to ProQuest and then their subsequent sale to Snap-On. In July of 2010 I was let go from Snap-On as part of their budget cuts. I relocated to Tampa, Florida. I soon found employment as a tech support representative for one of AOL's inbound call centers. In March of 2011 I was hired to work in the I/T department for Bearing & Drive Systems in Strongsville, OH. We also have locations in Indianapolis, IN and Chicago, IL. In this position I support 100+ domain users and maintain 125+ pc's throughout our four locations. I am proficient in Windows operating systems from Windows 98 through Windows 7. We also maintain five Windows 2008 R2 servers.

Listed skills include Technical Support, Software Installation, Troubleshooting, Networking, and 45 others.