Responsible for the maintenance of systems hardware for all Bamboo customers. Work alongside the Sales and Technical teams to ensure smooth installation of telephone systems, WiFi, conference systems, etc.Respond to all faults within SLA timescales. Liaise with Customer Service where necessary to assist with customers’ queries.

Working in a very busy call centre answering between 75 to 90 calls a day with excellent customer service on each call. Dealing with customer requests quickly and efficiently and logging into their account updating details correctly. Another responsibility is resolving issues a customer may have with a product or service; determining the cause of the issue; discussing with the customer the best solution; applying the best solution… Show more Working in a very busy call centre answering between 75 to 90 calls a day with excellent customer service on each call. Dealing with customer requests quickly and efficiently and logging into their account updating details correctly. Another responsibility is resolving issues a customer may have with a product or service; determining the cause of the issue; discussing with the customer the best solution; applying the best solution and sending the customer away happy. Also selling extra products and services to customers without “hard selling” is another useful skill I use as this is again interacting with the customer and also producing the company extra revenue. My latest position in the company is to make business to business calls, creating quotes and invoices, responding to customers via email and finalise large orders over £4,000. Show less

To execute the receiving and dispatching of stock to and from customers, Raise delivery notes against the relevant accounts, Return stock to suppliers for repairs, Ensure all stock have serial numbers, Prepare stock requirements in a timely manner, prepare parcels correctly and in time for collection by courier companies, Draw required stock and keep Bin Cards correctly updated, Administer all paperwork and delivery notes as per defined procedures, Ensure Minimum and Maximum stock thresholds… Show more To execute the receiving and dispatching of stock to and from customers, Raise delivery notes against the relevant accounts, Return stock to suppliers for repairs, Ensure all stock have serial numbers, Prepare stock requirements in a timely manner, prepare parcels correctly and in time for collection by courier companies, Draw required stock and keep Bin Cards correctly updated, Administer all paperwork and delivery notes as per defined procedures, Ensure Minimum and Maximum stock thresholds are maintained at all times, took part in annual stock take. Show less