Rob Robbins Email and Phone Number
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A highly driven, results-oriented professional with extensive success in the automotive repair and insurance services industries. Effective combination of analytical, communications, and relationship-development capabilities informed by a keen focus on business partner satisfaction. Expertise includes auto physical damage, casualty claims management, procedural development, and customer service enhancement. Skilled presenter and trainer. Core competencies include: • Analytical • Auto Physical Damage (APD)• Solutions Provider• Project Management • Collaboration and Communication • Team Builder SELECTED ACHIEVEMENTS• Proven research skills to understand potential issues and formulate best practice solutions which improve processes and bottom-line results.• Rolled out and delivered numerous national programs and seminars for one of the largest insurance carriers in the U.S.• Strengthened relationships and drove key MSO performance metrics with accurate feedback and analysis delivered to business partners.• Improved KPI performance for insurance partners resulting in increased referrals and top tier referral status.
Caliber Collision
View- Website:
- calibercollision.com
- Employees:
- 3244
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Quality Oversite ManagerCaliber CollisionMaineville, Oh, Us
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Regional Performance Manager - Northeast TerritoryCaliber Collision Jul 2019 - PresentCincinnati OhioLiaison with key insurance accounts. Assess center level performance and train to client expectations. • Implemented performance and business action plans which improved accuracy and consistency resulting in a high level of compliance with insurance partner expectations. • Delivered robust feedback and trend analysis to MSO management for all client metrics using all reporting tools available including CCC Accumark Advisor and Caliber Client Metric reporting.• Developed and delivered targeted training resulting in a high level of consistency with documentation standards and requirements. -
Claims Quality Assurance Team ManagerFarmers Insurance Aug 2011 - Jun 2019Cincinnati OhManage, direct, and develop a team of five Quality Assurance Consultants nationwide.• Improved Team’s Accuracy and consistency by developing and implementing a re-audit process of reviewed files based on historical data to target areas of opportunity for each team member.• Developed Team Members through delegating trend analysis projects to specific consultants, which significantly improved accuracy and consistency.• Spearheaded amendment to the national claim handling guidelines to address concerns rental duration for the organization was not competitive industry wide. Once implemented, these amendments resulted in reduced cycle time for customer rental days.
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Senior Claims Quality Assurance ConsultantFarmers Insurance 2007 - 2011United StatesAuto Physical Damage subject matter expert. Reported and presented audit results and analysis to senior management nationwide.• Optimized my technical expertise as subject matter expert when consulting with business partners by staying abreast of new repair techniques and new vehicle technology.• Pioneered and designed the process to certify or reclassify 600 claims supervisors in 11 months (stated goal was one year).
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District Marketing ManagerFarmers Insurance 2006 - 2007Greater Cincinnati, OhDirected the recruitment, training, and growth of new and existing agencies.• Developed cross-selling strategies to increase customer retention and premium dollars..• Added five new agencies in six months with 80% new agency success. Grew premium dollars by 15%. -
National Quality Assurance Team LeaderFarmers Insurance May 2001 - Jan 2006Cincinnati OhManaged, directed, and developed a team of six Quality Assurance APD Re-Inspection Consultants• Mobilized the activities of six consultants analyzing claims files and data for all branch claims offices and claims centers nationwide.• Accomplished completion of a very aggressive service agreement with field business partners. Provided ongoing real time feedback on claims operations that improved service, efficiency, and accuracy.• Revitalized reporting to senior management by providing specific action items to support the continuous improvement of key performance indicators.
Rob Robbins Skills
Rob Robbins Education Details
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Bachelor'S Degree
Frequently Asked Questions about Rob Robbins
What company does Rob Robbins work for?
Rob Robbins works for Caliber Collision
What is Rob Robbins's role at the current company?
Rob Robbins's current role is Quality Oversite Manager.
What is Rob Robbins's email address?
Rob Robbins's email address is ro****@****nce.com
What is Rob Robbins's direct phone number?
Rob Robbins's direct phone number is +151325*****
What schools did Rob Robbins attend?
Rob Robbins attended University Of Cincinnati.
What skills is Rob Robbins known for?
Rob Robbins has skills like Insurance, Commercial Insurance, Sales, Casualty, Commercial Lines, Health Insurance, Umbrella Insurance, Property And Casualty Insurance, Life Insurance, General Insurance, Customer Service, Casualty Insurance.
Who are Rob Robbins's colleagues?
Rob Robbins's colleagues are Reba Spencer, Gannon Leon, Abigail Mccaulley, Isaac R, Wade Sill, Cox Angela, Jonathan Rivera.
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Rob Robbins
Business Systems Manager | Pricing Systems | Erp Software Design | Saas | Software Testing | Agile | Project Management | Oracle Erp | Salesforce | Sql | Pricing Manager | Deal ManagerAtlanta, Ga5gmail.com, gmail.com, veritivcorp.com, veritivcorp.com, veritivcorp.com -
Rob Robbins
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Rob Robbins
Marketing Specialist | Master’S In Strategic Communication | Proposal Expert Driving Winning StrategiesAustin, Tx
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