Rob Robbins Email & Phone Number

Maineville, Oh, Us

Cincinnati Ohio

Liaison with key insurance accounts. Assess center level performance and train to client expectations. • Implemented performance and business action plans which improved accuracy and consistency resulting in a high level of compliance with insurance partner expectations. • Delivered robust feedback and trend analysis to MSO management for all client metrics using all reporting tools available including CCC Accumark Advisor and Caliber Client Metric reporting.• Developed and delivered targeted training resulting in a high level of consistency with documentation standards and requirements.

Cincinnati Oh

Manage, direct, and develop a team of five Quality Assurance Consultants nationwide.• Improved Team’s Accuracy and consistency by developing and implementing a re-audit process of reviewed files based on historical data to target areas of opportunity for each team member.• Developed Team Members through delegating trend analysis projects to specific consultants, which significantly improved accuracy and consistency.• Spearheaded amendment to the national claim handling guidelines to address concerns rental duration for the organization was not competitive industry wide. Once implemented, these amendments resulted in reduced cycle time for customer rental days.

United States

Auto Physical Damage subject matter expert. Reported and presented audit results and analysis to senior management nationwide.• Optimized my technical expertise as subject matter expert when consulting with business partners by staying abreast of new repair techniques and new vehicle technology.• Pioneered and designed the process to certify or reclassify 600 claims supervisors in 11 months (stated goal was one year).

Greater Cincinnati, Oh

Directed the recruitment, training, and growth of new and existing agencies.• Developed cross-selling strategies to increase customer retention and premium dollars..• Added five new agencies in six months with 80% new agency success. Grew premium dollars by 15%.

Cincinnati Oh

Managed, directed, and developed a team of six Quality Assurance APD Re-Inspection Consultants• Mobilized the activities of six consultants analyzing claims files and data for all branch claims offices and claims centers nationwide.• Accomplished completion of a very aggressive service agreement with field business partners. Provided ongoing real time feedback on claims operations that improved service, efficiency, and accuracy.• Revitalized reporting to senior management by providing specific action items to support the continuous improvement of key performance indicators.