Rob Roberts Email and Phone Number

A legendary hotel in Manitoba's wild and rugged North Country, The Mystery Lake Hotel has been pampering visitors to the region for over 40 years. The largest and finest full service hotel in Thompson, all guest rooms have been beautifully renovated to the highest standards. Mystery Lake features goose down filled custom duvets, flat screen televisions, mini fridges, microwaves, incredibly fast high speed wireless internet and sparkling new bathrooms. Offering what is simply the very best full service restaurant in the city, savour dining options from Eggs Benedict to the best Steaks in the country.

 Prepared and administered a multimillion-dollar annual operating budget at this exceptional 3 diamond AAA/CAA 72 room property. A true entertainment destination, Canad Inns Destination Centre Garden City offers a wide range of dining and banquet options, features executive suites with Jacuzzis, a 200 foot water slide, Tavern United Pub, Playmakers Gaming Lounge, Silverados Nightclub and Manitoba’s third busiest Beer Vendor. Provided dynamic leadership to a team of 16 salaried managers and department heads and a staff of 180 Reviewed key financial data on a daily basis with critical stakeholders and conducted thorough monthly P&L statement reviews with all department heads Increased service standards through enhanced hiring and training Developed strategic relationships with suppliers, government and business leaders, Seven Oaks Hospital and Foundation, Inkster Industrial Park, Garden City Mall Achieved 108% of budgeted 2009 NOI, an increase of 22% YOY Tracking to 100% NOI as at December 2010Canad Inns Destination Centre Garden City F&B facilities include: 350 Seat Buffet & Full Menu Restaurant 264 Seat Gaming Lounge 500 Seat Pub 600 Seat Night Club 5,300 Square Feet of Banquet Space Room Service – 72 rooms

 Executive Committee Member and media liaison for this 270 room, 3 ½ diamond Frank Lloyd Wright inspired boutique resort. Fiesta Resort features 32,000 square feet of meeting space situated on 25 acres of lush, landscaped property in the center of metropolitan Phoenix. Directed the pre-opening and opening of the new $5 Million 30,000 Square Foot Conference Center Directed and coordinated information systems and technology solutions including Opera, Micros, guest wireless and administration networks Full responsibility for the $3 Million 2007 F&B Budget  Provided dynamic leadership to Catering, Banquets and Outlets Achieved the 2007 budgeted F&B profit Achieved an average F&B guest satisfaction score of 85% (Market Metrix) Developed the $3.5 Million 2008 F&B Budget Created the 2008 F&B Sales & Marketing Plan

 Prepared and administered a multimillion-dollar annual operating budget at this exceptional 3 diamond AAA/CAA 107 room property. A true entertainment destination, Canad Inns Fort Garry offers a wide range of dining and banquet options, features Theme suites with Jacuzzis, a 215 foot water slide, Tavern United Pub, Playmakers Gaming Lounge and Celebrations Dinner Theatre. Provided dynamic leadership to a team of 8 department heads and a staff of over 150 Reviewed key financial data on a daily basis with critical stakeholders and conducted thorough monthly P&L statement reviews with the CFO and all department heads Increased service standards through enhanced hiring and training programs Replaced a dueling piano concept night club with a neighborhood pub (prototype of eight chain-wide units) and tripled annual sales in this outlet in the first year of operation Developed strategic relationships with suppliers, government and business leaders and University of Manitoba facultyCanad Inns Fort Garry F&B facilities include: 550 Seat Dinner Theatre serving 60,000 dinners annually 400 Seat Buffet & Full Menu Restaurant 200 Seat Gaming Lounge 250 Seat Pub 15,600 Square Feet of Banquet Space Room Service – 107 rooms

 Led a team of 10 department heads and sports professionals at this elite sports club. WWC facilities included: a hockey arena, indoor soccer pitch, indoor tennis courts, squash courts, badminton courts, fitness centre, lap pool, aerobics studio, yoga and pilates, 5 pin bowling lanes, golf simulator, steam rooms and massage therapy. Directed all aspects of a $500,000 renovation Designed and opened a fine dining room Improved inventory controls and reduced F&B costs by over 7% annually Greatly improved member morale and satisfaction F&B facilities included a 150 seat café, a 150 seat restaurant/lounge, 8,000 Square Feet of Banquet Space and a 38 seat fine dining room

 Directed annual F&B sales budgets of over $3 Million and group room sales of over $2.5 Million at this 4 diamond AAA/CAA property. A downtown corporate and convention hotel with 18,000 square feet of meeting and convention space, Crowne Plaza Winnipeg (now Delta Winnipeg) is connected directly to the 160,000 square foot RBC Convention Center Winnipeg. Achieved 112% occupancy penetration Led a team of 7 Catering Sales Managers and Banquet Managers Increased Catering Sales by 12% annually Facilities included fine dining in the gorgeous Chef’s Table dining room

 Led a team of 5 Catering Sales Managers and Banquet Managers at this unique 30 story, 272 room 3 diamond AAA/CAA property (now Radisson Hotel Winnipeg Downtown). Directed annual F&B Sales Budgets of just under $1.5 Million and group room sales of $2 Million Launched Outside Catering services Sales Team of the Year, 1994, Delta Hotels and Resorts