Rob Roberts Email and Phone Number

After moving to Langley British Columbia in 1998, exploring and enjoying the outdoors became an important aspect of my wife’s and my lifestyles. Starting as a means to capture our activities, my photographs have evolved from capturing the moment to capturing the immense beauty and grandeur of British Columbia’s landscape. These photographs only scratch the surface of all that B.C. has to offer.

Assess automotive dealers current sales and service processes;Develope action plans to address opportunities;Train sales and service personnel to improve performance;Follow for fulfillment of commitments and make adjustments as necessary.

Reporting directly to the CEO, and a member of the executive management team responsible for the leadership and development of strategies in a variety of functions including Company/Dealer Relations, customer satisfaction, privacy requirements and project management. Arbitrate company/dealer disputes as the primary dispute resolution mechanism.• As the primary executive contact for Dealers, working in consultation with VPs of Legal, Finance and Sales, resolved issues/conflicts between… Show more Reporting directly to the CEO, and a member of the executive management team responsible for the leadership and development of strategies in a variety of functions including Company/Dealer Relations, customer satisfaction, privacy requirements and project management. Arbitrate company/dealer disputes as the primary dispute resolution mechanism.• As the primary executive contact for Dealers, working in consultation with VPs of Legal, Finance and Sales, resolved issues/conflicts between dealers and the Company, evaluated and rendered decisions binding on the Company. Successfully closed majority of dealer issues without needing to proceed to formal third party arbitration process. • As chair of privacy task force, ensured compliance with all internal and external privacy requirements. Represented the company with all consumer enquiries. All issues successfully addressed including those directed by the Federal Privacy Commissioner.• Coordinated company/dealer communications forum (National Roundtable). Dealership satisfaction with process scored highest of any metric measured by independent Canadian Automotive Dealer Association survey. Show less

As senior representative of the company in British Columbia, responsible for leading a team in servicing the needs of 51 Dealers with annual sales of over 20,000 cars and trucks while meeting the wholesale, retail, market representation and customer satisfaction objectives for the Region. Role included dotted line responsibility for parts and service performance.• Negotiated complex dealership sale and relocation to the satisfaction of both dealers and the company resulting in… Show more As senior representative of the company in British Columbia, responsible for leading a team in servicing the needs of 51 Dealers with annual sales of over 20,000 cars and trucks while meeting the wholesale, retail, market representation and customer satisfaction objectives for the Region. Role included dotted line responsibility for parts and service performance.• Negotiated complex dealership sale and relocation to the satisfaction of both dealers and the company resulting in increased sales and share performance• Successfully graduated a dealership from performance improvement program and replaced two others which resulted in improved share and profitability at those locations• Won regional assessment award for overall regional performance Show less

Responsible for the Fordstar Communications Network including the infrastructure and dealer software applications.• Reorganized the Fordstar team from one that was primarily a systems support group to one dedicated to delivering a comprehensive Dealer communications network.• Initiated the move to develop greater Dealer software applications through an affiliation with an outside provider.• Resulted in more dealer systems sales and improved revenue