Rob Roca Email & Phone Number

New York City Metropolitan Area

- Build Windows and Mac laptops for R3 employees and external contractors using automated deployment tools and internal processes-Undertake Access Management tasks including user provisioning and security group amendments to support R3 employees and external contractors-Supporting, maintaining, and troubleshooting global office hardware including printers, conferencing / AVequipment, display screens, telecoms, laptops, and tablets-Assist with user software issues, including installing, troubleshooting, and configuration-Ensure correct security and compliance standards are followed across all R3 IT assets including maintenance of content management database (CMDB) entries.-Support Cyber Essential Plus (CE+), ISO 27001, and SOC 2 Type 2 compliance initiatives

Bronx, New York, United States

• Troubleshoot level 1 IT issues in a timely and accurate fashion, provided end-user assistance where needed• Provided networking/desktop support and performed maintenance tasks.• Assisted customers with software issues regarding printers, laptops. Desktops, and phones

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance

High School Diploma