Responsible for educating, selling, leading, planning, collaborating, securing, and executing the SAP S/4HANA business system, SAP access management, company-wide process improvement, and Financial Planning & Reporting (FP&R) initiatives. Co-led the successful migration from SAP ECC 6.0 to S/4HANA 1809, deployed on Microsoft Azure. The 18-month project included targeted re-engineering of Esri's Order to Cash (OTC) business processes and the Advantage Program/Training Pass customer enablement programs, as well as a brownfield migration of existing core ERP business processes. Partnered with Human Resources to coordinate a detailed change management effort to ensure that impacted business colleagues clearly understood the changes coming and the impacts within the different business units. Re-engineered 25-years of various security methodologies into a new task and position-based role approach, with a focus on least privilege.Recent presentations: - May 2021 - Co-Presented Esri's S/4HANA Journey with the company CFO at SAP's CFO-to-CFO S/4HANA Networking Call - April 2021 - Presented an overview of Esri's S/4HANA migration at SAP's High Tech Executive Value Network - March 2021 - Member of customer panel at America's SAP User Group (ASUG) Best Practices: SAP S/4HANA Virtual Experience

Partnered with business unit and Information Technology (IT) leadership to guide and prioritize SAP business system, company-wide business processes improvements, and SAP access management initiatives.

Accountable for the improving the efficiency of the platform, operational management, environment health, general review and approval of any changes, and on-going maintenance within SAP and Salesforce.com in support of Sales, Technical Support, Customer Service and Distribution.

Built a team of business analysts, trainers, auditors and report analysts to transform the way a Customer Service staff of 90+ supported customers and other departments.

Worked closely with Customer Service management and staff to develop and implement process and program improvements.

Managed a portfolio of customers across five states, providing telephone support, processing orders, generating activation codes for software, sending license maintenance quotes, problem resolution, and ensuring customer’s received efficient and effective service