Rob Simmons Email & Phone Number

New York, Ny, Us

Columbia, Md

Primary liaison for clients both trading and technical support. Interface directly with Account Management, Engineering and on-boarding groups.*Responsible for generating and maintaining system tickets. *Responsible for updating changes daily as well as supporting proprietary applications.*Successfully completed several complex projects including a seventy item client clean-up and implementation list.*Completed migration of client systems/applications and FIX connections to international reset.

New York, New York

Primary liaison between traders, developers, risk, and quality assurance team, interfacing directly with clients and maintaining critical trading environments. Managed primary risk and gateway applications, connectivity, and drop copies, observing and addressing issues while working with various exchanges to ensure peak network functionality. * Cross-trained clients on new software and daily resolved critical issues.* Praised for successfully leading numerous initiatives including migrations and documentation of key processes to support training initiatives.* Safeguarded system, network, and application health while averting outages. * Continually extolled for going the extra mile, including performing trade reconciliations across drop copies to help identify vendor issues when real-time drop copies were unavailable.

New York, New York

Analyzed and resolved client issues, supporting gateway trading, drop copy, and risk-based applications. * Guaranteed application and network stability, keeping clients apprised of any potential issues while interacting with internal groups and multiple providers, venues, and exchanges.

New York, New Yorl

Led a team of ten direct and indirect reports, creating daily turnover reports and managing all scheduling, training, performance assessments, and conflict resolution. * First escalation point, demonstrating extensive knowledge of internal products and applications in addition to performing application, network, and user-based changes to ensure system integrity. * Increased reliability, visibility, and security, successfully performing a complex system and application monitoring software migration to improve system surveillance.

Education record

Education record