As a dynamic and passionate Service manager, I have been able to develop strong leadership and management skills. I have played a key role in developing and implementing a structure of accountability and processes critical to business success. I have had to utilize excellent communication and interpersonal skills to build rapport with clients and team members. By utilizing my proven experience and expertise, I have helped develop a weekly training program with a focus on motivating and inspiring a team towards delivering exceptional customer service and establishing a proven track record of success. My role has honed my strategic thinking skills with the ability to analyze complex issues and develop effective solutions. My key responsibilities are: Team Leadership, Service Delivery, Client Reputation Management, Resource Management, Staffing, Process Improvement, Risk Management, and Performance Tracking and Reporting.