I am a commercially aware and highly experienced operations lead within customer centric settings, expert indriving business-wide operational excellence in a multi-site and reputable organisation.My career has seen me develop a highly transferable skill set, including strategy planning and execution,training and mentorship, team leadership, fleet management, customer/contract management, and financialplanning. I have formulated, developed, and maintained strong stakeholder relationships, both internally andexternally, encouraging strong collaboration across multiple parties to drive business objectives and customersatisfaction. I have been instrumental in leading business change initiatives/projects and businessturnarounds/restructures, in addition to identifying areas for improvements, realising reduced savings andincreased productivity.I enjoy leading large multi-disciplinary teams, offering direction to ensure objectives are met to drive thebusiness forward. This includes, establishing individual and team KPIs, monitoring performance, and providingongoing coaching.Some of my most notable achievements to date include:- Increased depot’s ‘Special Operation’ revenue by 80%- Reduced Direct Labour depot costs by c.£10k per month- Slashed unload times by 40%- Successfully retained a high-profile customer account following a history of poor customer experience- Reduced branch sickness levels from 5% to 2.5%- Successfully led smooth transfer of workload within limited timeframe of 2-weeks- Improved performance across all departments at Nine Elms branchBy nature, I enjoy sourcing solutions to problems, applying analytical and critical thinking to recognise problemsand identity appropriate actions. I thrive in fast-paced and continually changing environments, adding value, andmaking a difference.In my spare time, I like to keep busy and fit, attending the gym regularly and playing football a couple of times aweek.I am looking to increase my networks and remain visible for future opportunities. I look forward to connectingwith you!