Supervisor/Manager
Managed a team of 15 -20 CSR's for an inbound life insurance customer. All Call Center metrics and KPI's monitored for success. Project ended unexpectedly.
Aug 2022 - Aug 2024
AeroLeads people directory · profile
Rob Stupar Email & Phone Number
Customer Success Professional
1 work email found
@maximus.com
2 phones found area 919
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Role
Customer Success Professional
Location
Dallas-Fort Worth Metroplex, United States
Who is Rob Stupar? Overview
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Quick answer
Rob Stupar is listed as Customer Success Professional based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a work email signal at maximus.com, phone signal with area code 919, and a matched LinkedIn profile for Rob Stupar.
Rob Stupar previously worked as Supervisor/Manager at Tata Consultancy Services and Project Manager at Maximus. Rob Stupar holds Architectural Drafting And Architectural Cad/Cadd from Harper College, Palatine Il..
Company email context
Email format at maximus.com
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{first}{last}@maximus.com
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Profile bio
About Rob Stupar
Results driven professional with experience in Call Center Management, Project Management, Recruiting, Sales, Training and Liaison roles. Proven ability to drive operational excellence, optimize productivity, and exceed performance targets. Strong communicator adept at creating and leading teams, implementing process improvements, and delivering world-class customer service.
Listed skills include Business Development, Team Building, Recruiting, Leadership, and 23 others.
6 roles
Rob Stupar work experience
A career timeline built from the work history available for this profile.
Project Manager
Jul 2020 - May 2022
Certified Community Manager
Mar 2018 - Nov 2019
Liaison/Call Center Director
Served as the liaison between Eli Global and new company acquisitions.
Dec 2011 - Mar 2016
Call Center Director
O*NET Data Collection Program start up leader. Responsible for hiring, training, coaching and motivating 40-45 Business Liaisons to meet and exceed client response rate expectations.Total facility responsibility.Reported weekly on occupational progress to upper levels of management and the US Department of Labor.Responsible for managing 5 distinctly different research projects/methodologies simultaneously.Key AccomplishmentsCreated and implemented a response rate improvement plan which resulted in a 9.7 % increase in employee response rates within a nine month period.Generated revenues of over $54M during projects life cycle.Recognized by the client for gaining cooperation within difficult industries to obtain crucial occupation research information.Kept attrition levels within the Call Center to < 10% over the duration of all projects.
Feb 2001 - Sep 2010
Regional Sales Manager/Call Center Manager
Managed half of a 300 seat Call Center which consisted of six supervisors and their agents. Responsible for the productivity and customer service levels of 150 inbound agents.Held weekly performance reviews while advising senior level managers on problem resolutions, employee effectiveness and overall productivity.Developed and presented sales motivational material to all team leaders, upper levels of management and the client. (AT&T)Developed and implemented monitoring procedures which led to increased client satisfaction. Key AccomplishmentsFirst manager to develop and institute an employee training program designed to develop individual potential and improve employee retention, resulting in a 27% increase in overall productivity and reduced employee turnover. Overall team performance consistently exceeded client expectations.Recognized by the client six times for superior customer satisfaction/excellence.
Jan 1993 - Jul 1998
2 education records
Rob Stupar education
Architectural Drafting And Architectural Cad/Cadd
Harper College, Palatine Il.
Cad Cam Design
FAQ
Frequently asked questions about Rob Stupar
Quick answers generated from the profile data available on this page.
What is Rob Stupar's role at their current company?
Rob Stupar is listed as Customer Success Professional.
What is Rob Stupar's email address?
AeroLeads has found 1 work email signal at @maximus.com for Rob Stupar.
What is Rob Stupar's phone number?
AeroLeads has found 2 phone signal(s) with area code 919 for Rob Stupar.
Where is Rob Stupar based?
Rob Stupar is based in Dallas-Fort Worth Metroplex, United States.
What companies has Rob Stupar worked for?
Rob Stupar has worked for Tata Consultancy Services, Maximus, Cedar Management Group, Eli Global, Llc, and Rti, International.
How can I contact Rob Stupar?
You can use AeroLeads to view verified contact signals for Rob Stupar, including work email, phone, and LinkedIn data when available.
What schools did Rob Stupar attend?
Rob Stupar holds Architectural Drafting And Architectural Cad/Cadd from Harper College, Palatine Il..
What skills is Rob Stupar known for?
Rob Stupar is listed with skills including Business Development, Team Building, Recruiting, Leadership, Customer Satisfaction, Hiring, Training, and Employee Training.
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