Robert Thresher Email & Phone Number

Essex, England, United Kingdom

Southend-on-Sea, England, United Kingdom

Chelmsford, United Kingdom

• Delivering excellent customer service to achieve the highest possible CEM score.
• Managing all internal work through the workshop, including new and used vehicle prep.
• Dealing with escalated front-line customer complaints.
• Knowledge of warranty claims and invoicing, providing cover for the warranty administrator in their absence.
• Knowledge of budgets and forecasting, providing cover for the Aftersales Manager in their absence. This includes reporting to the Head of Business as well as the service team.
• Taking ownership of the Mobex system (for Vehicles recovered whilst in warranty) to maximise internal loan car fleet usage and profitability.

London, England Metropolitan Area

• Managing the workshop to maximise throughput and invoiced hours.
• Holding monthly appraisals with vehicle Technicians.
• Calculating payroll and achieved bonuses for vehicle Technicians.
• Managing apprentice training, ensuring it was in-line with training academy requirements.
• Organising Technician training in-line with brand requirements.
• Knowledge of budgets and forecasting, ensuring monthly and annual departmental targets were communicated to the team.

London, England Metropolitan Area

Southend-on-Sea, England, United Kingdom