Robert Thresher Email & Phone Number

Essex, England, United Kingdom

Southend-On-Sea, England, United Kingdom

Chelmsford, United Kingdom

• Delivering excellent customer service to achieve the highest possible CEM score.• Managing all internal work through the workshop, including new and used vehicle prep.• Dealing with escalated front-line customer complaints.• Knowledge of warranty claims and invoicing, providing cover for the warranty administrator in their absence.• Knowledge of budgets and forecasting, providing cover for the Aftersales Manager in their absence. This includes reporting to the Head of Business as well as the service team.• Taking ownership of the Mobex system (for Vehicles recovered whilst in warranty) to maximise internal loan car fleet usage and profitability.• Controlling and organising the driver resource to maximise collection & delivery efficiency.• Effective and accurate data capture in line with GDPR guidelines. • Overseeing the preparation and distribution of job cards to the Service Advisors including liaising with workshop and parts department to organise parts picking and spec orders. • Knowledge and organisation of manufacturer goodwill processes, liaising with customers and the manufacturer where required.• Effective use of upsell techniques to gain customer commitment.• Using Kerridge (CDK) and RTC systems to organise the daily workload.• Arranging parts discount and agreed rates with certain customers and accounts.• Assisting with parts stock check.

London, England Metropolitan Area

• Managing the workshop to maximise throughput and invoiced hours.• Holding monthly appraisals with vehicle Technicians.• Calculating payroll and achieved bonuses for vehicle Technicians.• Managing apprentice training, ensuring it was in-line with training academy requirements.• Organising Technician training in-line with brand requirements.• Knowledge of budgets and forecasting, ensuring monthly and annual departmental targets were communicated to the team.• Taking ownership of the more challenging customers in the absence of the Service Reception Manager.

London, England Metropolitan Area

Southend-On-Sea, England, United Kingdom