Rob Ford Email and Phone Number
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Rob Ford personal email
Proven financial services professional with diverse experience in Regulatory Relations and Issues Management. Skilled in Project Management, Operations Management, Banking, Operational Excellence, and Quality Management. Strong professional with a Bachelor's degree focused in Mechanical Engineering from University of Florida.
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 21509
-
Senior Manager Operational Risk And Internal ControlDiscover Financial ServicesAnderson, Sc, Us
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Senior Manager Operational Risk & Internal ControlDiscover Financial Services Dec 2022 - Present -
Enterprise Compliance And Operational Risk Testing ExecutiveUsaa Mar 2020 - Nov 2022Anderson, South Carolina, United StatesResponsible for leading 17 associates executing testing program activities including policy/standard governance, quality control, automation and technology project management and issues resolution.• Implemented standards and procedures to establish testing requirements across the Company. Partnered with the testing teams to drive improvement in adherence to the testing requirements which was achieved by end of 2021.• Executed quality control to drive consistency in execution of testing activities. Utilized root cause analysis to significantly improve the quality of testing and implemented controls for sustainability.• Implemented testing technology platform by utilizing agile methodology, which led to on time deployment and resulting in a positive user experience, while coming in under budget. -
Senior Vice PresidentBank Of America Jul 2009 - Mar 2020Charlotte, North Carolina, United StatesResponsible for development, monitoring and oversight of issues management processes and executive reporting for Global Compliance and Operational Risk and Global Risk.• Enhanced issue management governance documents and led change management activities to substantially improve the execution of issue management processes.• Drove significant improvement in issues performance by establishing executive level routines, implementing root cause analysis processes and project management principles, and enhancing existing quality assurance and quality control processes.• Conducted executive level reporting up to the Board on regulatory issue performance including themes, trends and root causes resulting in significant reduction in past due regulatory issues. -
Qa ManagerMilliken & Company 1991 - 2009Pendleton, South Carolina, United StatesLed Quality Assurance department consisting of 6 team members in investigating and resolving all customer complaints and improving customer satisfaction for a textile manufacturing facility.• Reduced Returns and Allowances by 65% and rejection rate by 67% for the plant’s number one complaint by executing the Six Sigma DMAIC process.• Achieved a 36% reduction in total R&A billing dollars utilizing a customer alliance team process to develop and improve critical to quality parameters (CTQ’s) for key customers.• Changed plant culture from reactive to proactive approach by implementing Statistical Process Control and Measurement System Analysis.• Led two lean manufacturing projects which resulted in a standardized workflow, reduction in non-value-added steps and elimination of waste.
Rob Ford Skills
Rob Ford Education Details
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Mechanical Engineering
Frequently Asked Questions about Rob Ford
What company does Rob Ford work for?
Rob Ford works for Discover Financial Services
What is Rob Ford's role at the current company?
Rob Ford's current role is Senior Manager Operational Risk and Internal Control.
What is Rob Ford's email address?
Rob Ford's email address is ro****@****ica.com
What schools did Rob Ford attend?
Rob Ford attended University Of Florida.
What skills is Rob Ford known for?
Rob Ford has skills like Process Improvement, Six Sigma, Operational Excellence, Operations Management, Quality Management, Business Process Improvement, Risk Management, Change Management, Dmaic, Lean Manufacturing, Manufacturing, Strategic Planning.
Who are Rob Ford's colleagues?
Rob Ford's colleagues are Alexis Winters, Erin Kouns, 陈树萍, Loreta Tartaglia, James Mccullough, Ashley Clark, Drew Rebelo.
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