Rob Ford Email & Phone Number

Anderson, SC, US

Anderson, South Carolina, United States

• Responsible for leading 17 associates executing testing program activities including policy/standard governance, quality control, automation and technology project management and issues resolution.
• Implemented standards and procedures to establish testing requirements across the Company. Partnered with the testing teams to drive improvement in adherence to the testing requirements which was achieved by end of 2021.
• Executed quality control to drive consistency in execution of testing activities. Utilized root cause analysis to significantly improve the quality of testing and implemented controls for sustainability.
• Implemented testing technology platform by utilizing agile methodology, which led to on time deployment and resulting in a positive user experience, while coming in under budget.

Charlotte, North Carolina, United States

• Responsible for development, monitoring and oversight of issues management processes and executive reporting for Global Compliance and Operational Risk and Global Risk.
• Enhanced issue management governance documents and led change management activities to substantially improve the execution of issue management processes.
• Drove significant improvement in issues performance by establishing executive level routines, implementing root cause analysis processes and project management principles, and enhancing existing quality assurance and.
• Conducted executive level reporting up to the Board on regulatory issue performance including themes, trends and root causes resulting in significant reduction in past due regulatory issues.

Pendleton, South Carolina, United States

• Led Quality Assurance department consisting of 6 team members in investigating and resolving all customer complaints and improving customer satisfaction for a textile manufacturing facility.
• Reduced Returns and Allowances by 65% and rejection rate by 67% for the plant’s number one complaint by executing the Six Sigma DMAIC process.
• Achieved a 36% reduction in total R&A billing dollars utilizing a customer alliance team process to develop and improve critical to quality parameters (CTQ’s) for key customers.
• Changed plant culture from reactive to proactive approach by implementing Statistical Process Control and Measurement System Analysis.
• Led two lean manufacturing projects which resulted in a standardized workflow, reduction in non-value-added steps and elimination of waste.