Rob Wallace Email & Phone Number

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

San Diego, Ca, Us

Formed and lead development and execution of a new team responsible for patient and physician facing applications. Also managed the single sign on application as well as directed the PCI compliant architecture. Responsible for delivery schedule, scope, and design for these projects in addition to level 3 production support. Helped introduce more formal scrum process to the team. Worked with offshore development and QA resources tasked with assisting the team. Helped drive to more agile SDLC for quicker delivery to production.

Managed technical operations team. Served as the liaison between product/development, support, DBA, IT, and architecture. Created a new position/team within the org to help solve larger cross functional issues. Reduced resolution time of customer issues. Identified weak areas within the product, monitoring, and internal processes and helped fix or prioritize changes to increase uptime and customer sat. As technical expert in the ActiveWorks platform and market applications I’ve played a key role in the datacenter build out and migration

Managed software development teams for 7 different Endurance/Giving products and related modules. Overall team consisted of up to 2 managers and 23 developers in 7 multinational locations. Responsible for all software development while executing against tight schedules and an overall strategy to migrate customers to a single platform (ActiveWorks). Majority of time was spent managing the development and architecture for the go forward platform. 1) Lead the team in software design, scheduling, Ops, and developed new cross team processes. 2) Moved team to true agile SDLC. Saw increased velocity as a result of the move to Agile. 3) Built up off shore team by hiring and mentoring development team. 4) Go forward platform written using Java 1.6, Spring, Hibernate. 5) Routinely met with strategic clients to ensure their feedback was accounted for in new features.

Managed development teams for both of the flagship Endurance product lines with an overall team of up to 25 developers in 5 multinational locations. Accomplishments:1) Reduced production support by over 60%. 2) Worked on many SOX and PCI related projects. 3) Improved processes that lead to UX and QA team efficiencies. 4) Able to deliver on a consistent, predictable pattern. 5) Absorbed 3 team changes with little impact to the schedule through planning and training. 6) Led team to fix an issue that caused the system to fail under high load. Post fix we have seen actual throughput increase 3x without maxing out system resources. 7) Worked through multiple data center migrations.

Managed 3 distinct teams; up to 17 in people in 5 locations including China. Standardized best practices for SCM and quality across these teams. Started cross training team members on other products for better coverage, more elastic capacity, and the eventual move to EOL/maintenance mode.Accomplishments:1) Virtualized servers for Active International. This ensured all the servers in dev, QA, and prod environments had the same configuration and would allow us the ability to scale horizontally in a rapid manner.2) Worked on high priority one off projects such as a) user data migration service between the new ActiveWorks platform and legacy system and b) Pre-IPO financial/accounting reconciliation project (recognition from CFO for this work). 3) Worked on one of the more challenging products to reconcile and due my performance and results I was asked to develop a process and lead other teams through the same process.4) Implemented an SCM/devOps process using SVN, Jira, created push scripts, standardized documentation of changes to environments – this was a first for Active and reduced overhead and bugs! Development/QA/IT all supported this process and helped push it to new products5) Developed method to add a second UAT step using production for major releases. Team had a few larger than usual releases with fewer issues compared to historical numbers6) Helped in building out a new development environment to go along with the SCM process. Quality was increased and post production release hotfixes went from expected to rare. 7) Measurable increase in customer satisfaction using net promoter score.8) Moved to a more agile SDLC including story points, tracking burndown. Increased predictability of release dates and content.

ColdFusion/Java developer on the ActiveGiving product - Improved report quality and accuracy which lead to an increase in customer satisfaction. Increased dev/QA communication for higher quality releases. Started developing SCM process.

Falls Church, Va, Us

Worked on all aspects of a multi-company, web-based, n-tier, distributed, aerial remote control system. Handled router configurations, built cables, wrote code (Jave SE), performed system administration. Client Authentication via PKI certificates on smart cards; certificates stored in LDAP. Persistent storage was Oracle 9i and runtime data used the Protégé ontology. System’s Engineer/Integrator for an advanced, secure, large network. In charge of integrating What’s Up Professional and E-net Aware to automatically manage and reconfigure the network (Cisco routers) in cases of network failures, bandwidth limitations, QoS, or new links becoming available. Wrote Java software in a SOA based architecture using Systinet SOA.

Falls Church, Va, Us

Technical lead in charge of a two-person team. Responsible for the entire SDLC. Developed requirements, UML, detailed design doc, coded, tested, wrote documentation (including end user help documents), and scheduling. Briefed the client as necessary, trained end-users. Assisted in multiple major Navy Shore site installations at client’s request. Each site posed unique constraints in areas such as networking, bandwidth, and equipment configuration. Learned difference between customer and end user needs and how to work in multi-company teams. Wrote and maintained all ant build scripts.Can do attitude and fixed what was thought to be an 'un-fixable bug'

Mba

Bs Computer Science