Rob Wallace Email & Phone Number

• Collaborate with key stakeholders across the charity to identify and implement ways to enrich the volunteer experience, and maximise the volunteer opportunities.• Provide good practice advice and guidance on effective volunteer management, developing resources for colleagues.• Promote a positive culture of engagement that values, embeds, and promotes the work of volunteers both internally and externally.• Continually organise, review, and develop volunteering roles and opportunities that support both the immediate and long-term needs of the charity, in line with strategic priorities. • Provide high-level customer service throughout the volunteer journey; contributing to recruitment, induction, training, support, retention and exit of volunteers in line with our values and strategy.

• Line managed the Volunteer Coordinator and ensured they modelled best practice in volunteer involvement. • Led the organisations approach to re-engaging volunteers as we came out of the Covid-19 pandemic.• Inspired people to become a social force for good in their local communities.• Attracted volunteers from a wide range of backgrounds who could contribute to our strategic purpose.

Harlow, Essex

• Led the organisation wide volunteering programme, including healthcare, retail, facilities and fundraising. • Determined the volunteering strategy for the organisation and held responsibility for achieving its outcomes. • Responsible for all internal and external communications relating to volunteers.• Ran regular volunteer forums and collaboration events to increase volunteer engagement across the charity.• Initiated a number of new volunteer led services which subsequently achieved award success. • Responsible for the development of a high quality training programme which met the needs of all volunteers across the organisation.• Set and managed the budget for the volunteering department.• Managed the procurement of a new volunteer database which greatly increased our operational efficiency. • Designed, ran, and analysed a bi-annual volunteer survey.

East Of England

• Collaborated with colleagues to generate beneficial volunteering opportunities.• Recruited appropriate candidates to fill assigned roles.• Provided professional guidance to over fifty staff who managed volunteers day-to-day.• Actively problem solved any volunteer related issues.

Suffolk And Essex

• Recruited and trained volunteers to provide information to older and vulnerable people.• Built a volunteer team from scratch and over-achieved in our volunteer recruitment targets.• Facilitated partnerships with local voluntary and statutory sector partners.• Found solutions to identified needs of vulnerable individuals.

Cambridge, United Kingdom

• Line managed a team of support workers who provided assistance to disabled people • Ensured that staff provided the highest standard of support to the people we worked with.• As recognition of our success in this area our service was ranked first out of thirteen local providers in a County Council tender for contracts.

• Very successful in recruiting new volunteers to work with people with learning disabilities - nearly tripling the number the number of volunteers in the organisation in just over two years.• Developed training for volunteers including learning disability awareness, and safeguarding.• Wrote a number of policies for the organisation, including its Safeguarding Children Policy – a complex piece of work which I took on in addition to my other responsibilities.