Rob Wallace Email & Phone Number

• Collaborate with key stakeholders across the charity to identify and implement ways to enrich the volunteer experience, and maximise the volunteer opportunities.
• Provide good practice advice and guidance on effective volunteer management, developing resources for colleagues.
• Promote a positive culture of engagement that values, embeds, and promotes the work of volunteers both internally and externally.
• Continually organise, review, and develop volunteering roles and opportunities that support both the immediate and long-term needs of the charity, in line with strategic priorities.
• Provide high-level customer service throughout the volunteer journey; contributing to recruitment, induction, training, support, retention and exit of volunteers in line with our values and strategy.

• Line managed the Volunteer Coordinator and ensured they modelled best practice in volunteer involvement.
• Led the organisations approach to re-engaging volunteers as we came out of the Covid-19 pandemic.
• Inspired people to become a social force for good in their local communities.
• Attracted volunteers from a wide range of backgrounds who could contribute to our strategic purpose.

Harlow, Essex

• Led the organisation wide volunteering programme, including healthcare, retail, facilities and fundraising.
• Determined the volunteering strategy for the organisation and held responsibility for achieving its outcomes.
• Responsible for all internal and external communications relating to volunteers.
• Ran regular volunteer forums and collaboration events to increase volunteer engagement across the charity.
• Initiated a number of new volunteer led services which subsequently achieved award success.
• Responsible for the development of a high quality training programme which met the needs of all volunteers across the organisation.

East Of England

• Collaborated with colleagues to generate beneficial volunteering opportunities.
• Recruited appropriate candidates to fill assigned roles.
• Provided professional guidance to over fifty staff who managed volunteers day-to-day.
• Actively problem solved any volunteer related issues.

Suffolk And Essex

• Recruited and trained volunteers to provide information to older and vulnerable people.
• Built a volunteer team from scratch and over-achieved in our volunteer recruitment targets.
• Facilitated partnerships with local voluntary and statutory sector partners.
• Found solutions to identified needs of vulnerable individuals.

Cambridge, United Kingdom

• Line managed a team of support workers who provided assistance to disabled people
• Ensured that staff provided the highest standard of support to the people we worked with.
• As recognition of our success in this area our service was ranked first out of thirteen local providers in a County Council tender for contracts.

• Very successful in recruiting new volunteers to work with people with learning disabilities - nearly tripling the number the number of volunteers in the organisation in just over two years.
• Developed training for volunteers including learning disability awareness, and safeguarding.
• Wrote a number of policies for the organisation, including its Safeguarding Children Policy – a complex piece of work which I took on in addition to my other responsibilities.