Robert Watson Email & Phone Number

Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

Providing IT support for technical issues across a wide client base - with a focus on Microsoft's application stack, and various Line of Business applications, such as Windows Server 2012 to Windows Server 2019, Microsoft 365, and Azure AD. There is a mix of desktop and server support, along with related services: Datto backup solutution, wireless troubleshooting, firewall configuration, and more. Working with and supporting a suite of support tools (Datto RMM and AutoTask, Sophos AV… Show more Providing IT support for technical issues across a wide client base - with a focus on Microsoft's application stack, and various Line of Business applications, such as Windows Server 2012 to Windows Server 2019, Microsoft 365, and Azure AD. There is a mix of desktop and server support, along with related services: Datto backup solutution, wireless troubleshooting, firewall configuration, and more. Working with and supporting a suite of support tools (Datto RMM and AutoTask, Sophos AV Solutions, backups) tailored to an MSP environment. Show less

Kelowna, British Columbia, Canada

Providing IT support for technical issues across a wide client base - with a focus on Microsoft's application stack, and various Line of Business applications, such as Windows Server 2012 to Windows Server 2019, Microsoft 365, and Azure AD. There is a mix of desktop and server support, along with related services: datto backup solutution, wireless troubleshooting, firewall configure, and more. Working with and supporting a suite of support tools (Datto RMM and AutoTask, Sophos AV Solutions… Show more Providing IT support for technical issues across a wide client base - with a focus on Microsoft's application stack, and various Line of Business applications, such as Windows Server 2012 to Windows Server 2019, Microsoft 365, and Azure AD. There is a mix of desktop and server support, along with related services: datto backup solutution, wireless troubleshooting, firewall configure, and more. Working with and supporting a suite of support tools (Datto RMM and AutoTask, Sophos AV Solutions, backups) tailored to an MSP environment. Show less

Worked with the Director of Technology to develop technology within the school to further enhance the faculty’s ability to engage and inspire students to perform their best work. Assisted teachers and staff with technical support for any issues that arose throughout the day and sought out to correct inefficiencies or deficiencies within the IT systems.• Audited and overhauled backup systems to fix gaps in coverage while reducing annual expenditures.• Determined need for… Show more Worked with the Director of Technology to develop technology within the school to further enhance the faculty’s ability to engage and inspire students to perform their best work. Assisted teachers and staff with technical support for any issues that arose throughout the day and sought out to correct inefficiencies or deficiencies within the IT systems.• Audited and overhauled backup systems to fix gaps in coverage while reducing annual expenditures.• Determined need for, sourced, and implemented support ticket system to track problems and anticipate major expenditures. Was also the primary agent for responding to requests.• Designed wiring requirements for network, audio, and video for major renovation• Install and maintain network equipment throughout the school• Diligently worked to save the school resources through repairing devices, working with vendors, or finding alternative means to address a concern, all while delivering state of the art technology• Found solutions to address technological needs or problems of the faculty and staff through research and feedback from peers in the industry• I saw the risk to business continuity with the current state of documentation and implemented a new structure for organizing documents. Also, revised majority of documentation used by the I.T. department as well as the creation and updating of training materials for staff.• Provided audio and visual support for classrooms, assemblies, events, and ceremonies• Maintained users in Office 365, G-Suite, and Microsoft Active Directory• Maintained servers running Microsoft Server 2012 and related roles (DNS, ActiveDirectory, DHCP, etc.) Show less

My primary responsibility was overseeing and developing a team of up to six of technicians to provide customer service and troubleshooting, diagnosis, installations, upgrades, configuration, and repair of computer systems. I also provided day to day high level of expertise and advanced diagnostics to clients with a wide range of technical issues and provided training on the newest technology and what it can do for them in their day to day life. Tracked and prioritized client’s units with a… Show more My primary responsibility was overseeing and developing a team of up to six of technicians to provide customer service and troubleshooting, diagnosis, installations, upgrades, configuration, and repair of computer systems. I also provided day to day high level of expertise and advanced diagnostics to clients with a wide range of technical issues and provided training on the newest technology and what it can do for them in their day to day life. Tracked and prioritized client’s units with a heavy focus on detailed communication between staff and clients. Managed the operation of the department to ensure company goals were being met and exceeded. Worked in tandem with sales department and sales leaders to ensure daily targets were known and different strategies for meeting those goals. Assisted the Enterprise Support Centre for diagnostics, maintenance, and inventory of company equipment throughout the building.• Provided onboard and ongoing training for a staff of technicians who assisted clients with desktop support related service requests, mobile device troubleshooting, and one on one tutorials.• Developed team atmosphere within the department and with other departments by arranging team outings and special meals.• Overhauled department layout and organization to show professionalism and maximize efficiency and productivity• Focused on building client relationships from escalations that turned a potential negative experience into a positive one for both the client and the company Show less

Vancouver, Canada Area

Provided service to clients with a wide range of technical issues regarding their personal computers and other varyingtechnology.• Troubleshooting, diagnosis, installations, upgrades, configuration, and repair of computer systems and networksystem components• Administered all desktop related functions including hardware and software set-up and configuration• Required strong commitment to team environment and dynamics with the ability to provide expertise and… Show more Provided service to clients with a wide range of technical issues regarding their personal computers and other varyingtechnology.• Troubleshooting, diagnosis, installations, upgrades, configuration, and repair of computer systems and networksystem components• Administered all desktop related functions including hardware and software set-up and configuration• Required strong commitment to team environment and dynamics with the ability to provide expertise and followdirection Show less