Procure materials and negotiate supply contracts to support Xplornet's national 4G/5G network. Previously managed teams of project managers, construction managers and logistics specialists. Designed Xplornet's project management system for network construction and its e-Learning system for dealers and installers.

Managed a team of editors, production specialists, tech support specialists, project managers, and process developers. Developed standards and methods for information architects, authors, editors, and production specialists. Managed and defined procedures for project management, quality assurance, file management and release management. Trained new authors to use desktop publishing software. Implemented Microsoft SharePoint and Microsoft Project Server.

Authored RFP responses, sales proposals, marketing collateral, and annual reports. Designed and authored technical guides, data sheets, and white papers. Coordinated the creation of the company's IPO prospectus.

Authored technical documents for Nortel’s Meridian PBX product line. Designed templates for print and online deliverables. Trained and developed standards for content teams in Toronto, Santa Clara, Ottawa, and Saint John.