Rob Whitaker Email & Phone Number

Reading, England, United Kingdom

Managing a team of 12 people across two teams (Servicing and Quality Audits)

Reading, United Kingdom

Quality Auditor in the annuities team. Within the role, I do not only audit, I log and manage breaches and run scans among other activities.

Reading, United Kingdom

I have worked in various different teams within the Operations Department of ING Direct (now Barclays Direct). I started in the ISA Transfer Team and then later moved to the Payments team. I also helped out a number of teams including the Business Savings Team, Fulfilment, New Business and Post team. Key details are listed below:• Consistently scored 100% accuracy in Quality Assurance• When teams have issues I’ve often been brought in to assist and manage them through the issue. I am always willing to help out. This has helped me get a well-rounded view of how the teams work allowing me to do my job better• I have worked on a number of ad-hoc projects for higher management including confidential and delicate issues which have involved paying compensation and communicating this to 800+ customers• Part of my role in the Payments team was to move money from different general ledger accounts. It was highly important to have good attention to detail as any incorrect amount transferred could result in penalties for ING Direct• Before the migration of ING Direct accounts to Barclays, I completed a monthly Delay Reason Report that would be first submitted to higher management and then on to the BBA that detailed the percentage of transfers that went outside the 5 day deadline• Initiated business processes to improve efficiency which included creating formulas on excel to count how many business days tasks had taken• Responsible for several groups of temporary staff during busy periods in the ISA Transfer Team. Responsibilities included training them, managing them and integrating them into ING• Ability to work to tight deadlines always meeting the strict 5 day target when transferring ISAs to other providers• I’m a team player often volunteering for unpopular tasks such as working the later shift and making outbound calls to customers• I am an active member on the Employee Engagement Panel that deals with staff issues that arise

Reading, United Kingdom

I worked in three departments at the Rural Payments Agency in just over six years of employment. I received excellent feedback from each manager I worked for. I was often praised for my flexibility, accountability and my ability to work under pressure.Accounts Receivable• Invoice Processing to a 2-day deadline (Using Oracle)• Answer queries both internally and externally• Assisting other departments in problem solvingAccounts Payable• Invoice Processing (Using Oracle)• Answering Queries Cashiers (Current Position)• Bank Cheques • Cash Allocation • Responsible for Petty Cash• Keep accurate record of cash flow• Daily Reconciliations• Dealing with day-to-day queries from customers and within the business. (E.g. identifying money with no reference)• Writing Letters to customers• Training new members of staff• The tasks above require daily usage of excel and word• I also occasionally have to help out in AR and AP so I have to plan my time accordingly

Advance Gnvq, Business Studies, Merit

5 Gcses A To C Grade, English, Maths, Science And Business Studies