Rob Whitaker Email & Phone Number

Reading, England, United Kingdom

Managing a team of 12 people across two teams (Servicing and Quality Audits)

Reading, United Kingdom

Quality Auditor in the annuities team. Within the role, I do not only audit, I log and manage breaches and run scans among other activities.

Reading, United Kingdom

• I have worked in various different teams within the Operations Department of ING Direct (now Barclays Direct). I started in the ISA Transfer Team and then later moved to the Payments team. I also helped out a number of.
• Consistently scored 100% accuracy in Quality Assurance
• When teams have issues I’ve often been brought in to assist and manage them through the issue. I am always willing to help out. This has helped me get a well-rounded view of how the teams work allowing me to do my job.
• I have worked on a number of ad-hoc projects for higher management including confidential and delicate issues which have involved paying compensation and communicating this to 800+ customers
• Part of my role in the Payments team was to move money from different general ledger accounts. It was highly important to have good attention to detail as any incorrect amount transferred could result in penalties for.
• Before the migration of ING Direct accounts to Barclays, I completed a monthly Delay Reason Report that would be first submitted to higher management and then on to the BBA that detailed the percentage of transfers.

Reading, United Kingdom

• I worked in three departments at the Rural Payments Agency in just over six years of employment. I received excellent feedback from each manager I worked for. I was often praised for my flexibility, accountability and.
• Invoice Processing to a 2-day deadline (Using Oracle)
• Answer queries both internally and externally
• Assisting other departments in problem solvingAccounts Payable
• Invoice Processing (Using Oracle)
• Answering Queries Cashiers (Current Position)

Advance Gnvq, Business Studies, Merit

5 Gcses A To C Grade, English, Maths, Science And Business Studies