Rob Wilkinson Email & Phone Number

An energetic and dedicated senior Global Customer Service and Operations Leader with a strong commercial acumenOver 20 years’ experience running Customer Service and end-to-end After Sales Repair Operations at the highest level in the Luxury Watch and Electronics sectors, both B2C and B2B, to support and increase commercial activityCreative strategic thinker with ability to drive strategy into operational excellenceExtensive financial planning and commercial forecasting experienceGlobal Cross-Functional Team Leadership: Motivating and managing large teams across multiple sites and cultures across the world, bringing out the best in people to deliver world class service to our customersStrategy Development and Implementation: Initiating, developing and implementing new and existing strategies through excellent communication and deploymentGlobal Budget/P&L Management: Broad experience in managing P&L for multi-million pound global OPEX/CAPEX budgets with a focus on profitabilityProject Management: Ability to deliver complex and difficult projects on time, on budget and within scope, through teams across a matrix organisationChange Management/Control: Management of change within business; instigating, driving and motivating teams to deliver against stringent KPIs, driving up profit whilst keeping the customer at the heart of all we doSupply Chain/Inventory Management: Experienced in spare part logistics; from planning and procurement through to delivery and use within the service centreOther Key Skills• High Quality, Luxury Customer Service • Retail Operations • Customer Experience Management • Customer Relationship Management

Listed skills include Luxury Goods, Watches, Retail, Luxury, and 32 others.

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  W.O.S.T.E.P.

  Watchmaking