Rob Wilson Email & Phone Number

Libertyville, Il

Gurnee, Il

Lincolnshire, Il

Team lead for team that built every internal computer at Walgreens for corporate, district, Take Care Clinic, Walgreen Infusion Services and Distribution Center staff supporting up to 20,000 employees.• Mentored, coached, and motivated team of three technicians supporting internal computer systems.• Allocated workload to team members daily, tracking and managing performance against SLAs. • Addressed concerns with weekly team meetings and served as liaison between team and manager.• Led the creation and development as well as served as project manager for numerous web projects for the Computer Technology Support/End User Computing departments.• Collaborated with client-side leaders, end users and technical resources on project needs. • Developed reports used for budgetary, production, and performance review purposes.• Managed computer hardware inventory and fulfillment. • Ordered hardware weekly from outside vendors, coordinated deliveries and insured the build team had adequate inventory to maintain production requirements. • Improved efficiency and reduced overhead costs by creating forecasting reports and ordering accordingly.

Deerfield, Il

• Served as IT Lead in complete software development life cycle (SDLC) for countless projects.• Created numerous intranet web applications and/or departmental websites used by corporate offices, distribution centers, district offices, and over 8000 stores.• Facilitated streamlining of store ordering and logistics, particularly during peak and holiday periods.• Selected to serve on a committee to establish Walgreens intranet standards that have been in place for over 10 years.

Deerfield, Il

• Provided 1st, 2nd, and 3rd levels of tech support to all members of the Marketing and Purchasing departments (approximately 250 users).• Created software install sets and images that were used as the departmental standards for all users.

Bachelor’S Degree, Communication, General

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies