Robail Atef Email & Phone Number

Cairo, Egypt

Liaise with internal merchandising teams to optimize overall website content for search engine marketing.Manage content for online platform to ensure products to include descriptions, origin, and ingredients, as relevant.Ensure all content on the online platform is updated, relevant and published in a timely manner. Propose enhancements to continuously improve processes within the organization to elevate content management efficiencies.Oversee the online presence of product categories and associated promotional campaigns for both prospective and existing customer segments. Gather information related to products from the Merchandising Department to ensure that content is accurate and up-to-date.Collaborate with vendors/suppliers to execute projects or campaigns related to content development, as per the required standards.Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements.Develop and implement on the job-training for the team.

Cairo Governorate, Egypt

Evaluated current operational processes and implemented methods that offered notable improvement.Held meetings with employees to evaluate performance and make plans for improvement.Performed quality checks on finished menus to verify that it meets our guidelines and without any mistakes.Sending weekly productivity reports to the team.Trained new employees and promoted supportive, performance-oriented atmosphere.Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Acted as key point of contact for all QA tips, guidelines, processes and communication internally and with other departments to insure smooth operations.Sending monthly KPIs to evaluate the performance of Content and QA teams.

Maadi, Cairo Governorate, Egypt

Monitoring the SL for the countryMaking sure that the agents are working on their tickets properlyProceeding with monthly one to one and team meetingsFollowing up with the account managers and vendors when neededHandling escalations and proceeding with the investigations from your end.Proceeding with the tasks audit, with min of 1 task per agent per dayTracking agents’ adherence and updating the attendance sheets.Setting action plans or the low performers and use the consequence matrix.Making sure that the agents will achieve their productivity and quality targetsSending weekly productivity reportsWorking on the team pattern and schedule

Cairo Governorate, Egypt

Content Creation for various item types.Content quality assurance and listing.Rolling out new processes and automated tools among the rest of the content agents.The main task is to oversee the creation and accuracy of both theNIS and the scraped content of other content agents within the team.Process data and assign to agents based on items types and daily targets.Manage daily targets of agents and their performances.

Cairo, Maadi

Responsible for the items catalog Data on our websiteCreating, developing, editing and managing the items content information for the allocated categories of products.List the new items and follow the process until it becomes live item and ready to be used.Communicate with central pending department to upload the items new listing, modification uploading and any related issue.Collect the item information from the category Managers or Market place departments and reviewing them based on Souq.com standers and policy and add any needed information.Update the listed items Information (Selling Price – Stock QTY)Item Modifications (add item new info– correct existed item info.)Process data and assign to agents based on items types and daily targets.Content quality assurance and listing

Egypt

Responsible for the items catalog Data on our websiteCreating, developing, editing and managing the items content information for the allocated categories of products.List the new items and follow the process until it becomes live item and ready to be used.Communicate with central pending department to upload the items new listing, modification uploading and any related issue.Collect the item information from the category Managers or Market place departments and reviewing them based on Souq.com standers and policy and add any needed information.Update the listed items Information (Selling Price – Stock QTY)Item Modifications (add item new info– correct existed item info.)

Bachelor'S Degree, Tourism And Travel Services Management, Fair

Tourism

High School